Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Odilo Balaguer

Long Beach,CA

Summary

Area Manager of Tech Operations with a proven track record in technical support and teams management. Adept at supervising and supporting technical teams, setting and achieving goals, and optimizing processes for enhanced efficiency. Skilled in asset management, overseeing technical systems, and implementing procedures to ensure security and compliance. Strong leadership abilities demonstrated through effective administrative oversight, training program management, and continuous process improvement. Known for clear communication, problem resolution, and collaboration with various stakeholders. Seeking to bring these skills and experiences to a dynamic role where innovation and technical expertise are valued."

Overview

5
5
years of professional experience

Work History

Area Manager of Tech Operations

Knott’s Berry Farm
03.2020 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Responsible for the development of Supervisor of Technical Support and Supervisor of Administration
  • Oversaw the training and development programs for all technical staff; ensuring alignment with industry trends and technologies.
  • Developed and implemented asset management procedures, including regular audits and corrective actions
  • Centralized ordering for the Technical Department, enhancing efficiency and cost control.
  • Maintained up-to-date documentation for technical systems.
  • Developed and implemented technical procedures and standards, ensuring compliance.
  • Collaborated with Technical Directors to ensure adequate coverage and resolved any scheduling and timekeeping issues.
  • Provided regular performance feedback, guidance, and handled any associate concerns.
  • Monitored the performance of Daily Operating Show Techs during shows and provided immediate support for technical issues.

Entertainment Project Manager

Norwegian Cruise (NCL)
11.2018 - 10.2020
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Education

Bachelor of Arts - Digital Media Arts

California State University - Dominguez Hills
Carson, CA
06.2016

Skills

  • Team supervision and support
  • Goal-setting and objective collaboration
  • Task delegation and performance feedback
  • Training and development program oversight
  • Planning, acquisition, and deployment of technical assets
  • Asset management procedures and audits
  • Supervision of technical systems management
  • Staff training on technical systems
  • Development and implementation of technical procedures and standards
  • Scheduling and timekeeping management
  • Performance feedback and guidance
  • Clear communication for scheduling and staffing adjustments

Languages

English
Spanish

Timeline

Area Manager of Tech Operations

Knott’s Berry Farm
03.2020 - Current

Entertainment Project Manager

Norwegian Cruise (NCL)
11.2018 - 10.2020

Bachelor of Arts - Digital Media Arts

California State University - Dominguez Hills

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Odilo Balaguer