Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odilo Martinez-Self

Washington

Summary

Highly skilled and motivated individual with a solid background in business management and customer service. Gained considerable experience in accounting practices through academic studies and hands-on experience managing ledgers and creating financial statements. Adept at efficiently fulfilling daily responsibilities with a deadline-oriented mindset and a focus on driving company growth.

Overview

34
34
years of professional experience

Work History

Retail Sales Associate

The National Archives
03.2022 - Current
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Ensured vigilance in identifying potential theft incidents.
  • Leveraged product expertise to provide personalized recommendations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Retail Sales Associate

Hillwood Museum and Gardens
02.2022 - Current
  • Engaged customers through greetings and supported them in their product decisions and buying process.
  • Ensured a clutter-free shopping environment that improved shopper experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed returns and exchanges with professionalism, ensuring customer issues were resolved per company policies.
  • Handled queries about store regulations and alleviated customer concerns.
  • Assisted in processing inventory.
  • Handled transactions promptly with point-of-sale technology, decreasing customer wait periods at checkout.
  • Delivered outstanding customer support, improving overall experience.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Floor Supervisor

Smithsonian Enterprise
05.2012 - 07.2020
  • Led team of Retail Associates to ensure store operated efficiently
  • Applied GUEST model to facilitate positive and lasting guest experience
  • Received and processed store deliveries and transfers
  • Maintained MOD presence on sales floor
  • Developed customer service skills and improved associates’ productivity through training
  • Monitored sales floor to ensure courteous, professional and knowledgeable service to all guests
  • Replenished and recovered sales floor and maintained appropriate stock levels
  • Assisted with proper execution of price changes and physical inventory
  • Displayed merchandise in accordance with SE merchandise presentation standards
  • Utilized reports on retail portal and other tools to manage the business
  • Ensured provenance cards and price signs are accurately displayed on the sales floor
  • Adhered to cash handling and inventory control procedures, including opening and closing, daily cash control audits and sales audit submission, and the security and accuracy of funds
  • Completed assignments efficiently and accurately
  • Maintained knowledge of current sales, promotions and exhibits
  • Monitored and communicated metrics to management team and associates
  • Responded to guest inquiries and resolved guest issues and special needs situations
  • Enforced safety, health and security rules and procedures
  • Suggested improvements to the AM that will enhance security, appearance and profitability

Visitor Experience Ambassador

Smithsonian Institution
08.2011 - 12.2013
  • Volunteered at NMNH as a Visitor Experience Ambassador
  • Provided exceptional customer service to all visitors
  • Maintained appropriate stock level of information brochures
  • Demonstrated flexibility to support the needs of the volunteer program
  • Coordinated tours for museum visitors
  • Participated in survey to help improve the visitor experience

Medical Office Assistant

Washington Hospital Center
10.1992 - 08.2011
  • Developed flexible communication techniques in my advancements throughout the hospital
  • Maintained positive intra-office communication with a variety of medical officials and staff
  • Provided courteous customer service by responding promptly to calls and customer inquiries
  • Established rapport with clients by greeting and assisting incoming patients
  • Complied with confidentiality procedures when registering patients and medical charts
  • Accurately received and accounted for fees, co-pays and monies collected from patients
  • Managed detailed payments to an automated Time of Service payment system
  • Developed attention for minutia through daily maintenance of accounts reconciliation
  • Reviewed daily reports to ensure accurate and up-to-date patient accounts and records
  • Adapted schedules for clients and hospital staff to satisfy office visits and outpatient procedures
  • Exercised discretion in the acquisition of client demographics and insurance information
  • Mastered complex computer systems to verify insurance eligibility and benefits for clients
  • Exceeded clients’ expectations by processing certifications for out-patient procedures
  • Coordinated the comfortable and direct transfer of hospital clients
  • Collaborated with hospital staff to ensure the completion of projects and clerical work

Assistant Manager

McDonald Corporation
08.1990 - 05.1992
  • Acquired expertise in business management, customer service, and staff supervision
  • Consistently exercised quick and fair judgment during high pressure circumstances
  • Demonstrated integrity, confidentiality, and detailed attention with monies and deposits
  • Developed interpersonal communication skills through interviewing, training, and hiring staff
  • Procured team cohesion and adherence to company standards in training and orientation
  • Adhered to privacy laws and standards in the creation and adjusting of employee files
  • Sought out methods to control labor costs in order to maintain and grow store profitability
  • Synthesized a variety of information to prepare cohesive invoices for accounts payable
  • Cultivated a consistent routine for recording daily, weekly, and monthly inventories
  • Expanded customer relations by providing friendly and quick customer service

Education

B.B.A - Marketing

Howard University

Skills

  • Customer satisfaction
  • POS systems operations
  • Team leadership
  • Customer relations
  • Team supervision
  • Task delegation
  • Staff coaching

Timeline

Retail Sales Associate

The National Archives
03.2022 - Current

Retail Sales Associate

Hillwood Museum and Gardens
02.2022 - Current

Floor Supervisor

Smithsonian Enterprise
05.2012 - 07.2020

Visitor Experience Ambassador

Smithsonian Institution
08.2011 - 12.2013

Medical Office Assistant

Washington Hospital Center
10.1992 - 08.2011

Assistant Manager

McDonald Corporation
08.1990 - 05.1992

B.B.A - Marketing

Howard University

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Odilo Martinez-Self