Odilo Martinez-Self
Washington
Summary
Highly skilled and motivated individual with a solid background in business management and customer service. Gained considerable experience in accounting practices through academic studies and hands-on experience managing ledgers and creating financial statements. Adept at efficiently fulfilling daily responsibilities with a deadline-oriented mindset and a focus on driving company growth.
Overview
34
34
years of professional experience
Work History
Retail Sales Associate
The National Archives
Washington, DC
03.2022 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Ensured vigilance in identifying potential theft incidents.
- Leveraged product expertise to provide personalized recommendations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
Hillwood Museum and Gardens
Washington, DC
02.2022 - Current
- Engaged customers through greetings and supported them in their product decisions and buying process.
- Ensured a clutter-free shopping environment that improved shopper experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed returns and exchanges with professionalism, ensuring customer issues were resolved per company policies.
- Handled queries about store regulations and alleviated customer concerns.
- Assisted in processing inventory.
- Handled transactions promptly with point-of-sale technology, decreasing customer wait periods at checkout.
- Delivered outstanding customer support, improving overall experience.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Floor Supervisor
Smithsonian Enterprise
Washington, DC, USA
05.2012 - 07.2020
- Led team of Retail Associates to ensure store operated efficiently
- Applied GUEST model to facilitate positive and lasting guest experience
- Received and processed store deliveries and transfers
- Maintained MOD presence on sales floor
- Developed customer service skills and improved associates’ productivity through training
- Monitored sales floor to ensure courteous, professional and knowledgeable service to all guests
- Replenished and recovered sales floor and maintained appropriate stock levels
- Assisted with proper execution of price changes and physical inventory
- Displayed merchandise in accordance with SE merchandise presentation standards
- Utilized reports on retail portal and other tools to manage the business
- Ensured provenance cards and price signs are accurately displayed on the sales floor
- Adhered to cash handling and inventory control procedures, including opening and closing, daily cash control audits and sales audit submission, and the security and accuracy of funds
- Completed assignments efficiently and accurately
- Maintained knowledge of current sales, promotions and exhibits
- Monitored and communicated metrics to management team and associates
- Responded to guest inquiries and resolved guest issues and special needs situations
- Enforced safety, health and security rules and procedures
- Suggested improvements to the AM that will enhance security, appearance and profitability
Visitor Experience Ambassador
Smithsonian Institution
Washington, DC, USA
08.2011 - 12.2013
- Volunteered at NMNH as a Visitor Experience Ambassador
- Provided exceptional customer service to all visitors
- Maintained appropriate stock level of information brochures
- Demonstrated flexibility to support the needs of the volunteer program
- Coordinated tours for museum visitors
- Participated in survey to help improve the visitor experience
Medical Office Assistant
Washington Hospital Center
Washington, DC, USA
10.1992 - 08.2011
- Developed flexible communication techniques in my advancements throughout the hospital
- Maintained positive intra-office communication with a variety of medical officials and staff
- Provided courteous customer service by responding promptly to calls and customer inquiries
- Established rapport with clients by greeting and assisting incoming patients
- Complied with confidentiality procedures when registering patients and medical charts
- Accurately received and accounted for fees, co-pays and monies collected from patients
- Managed detailed payments to an automated Time of Service payment system
- Developed attention for minutia through daily maintenance of accounts reconciliation
- Reviewed daily reports to ensure accurate and up-to-date patient accounts and records
- Adapted schedules for clients and hospital staff to satisfy office visits and outpatient procedures
- Exercised discretion in the acquisition of client demographics and insurance information
- Mastered complex computer systems to verify insurance eligibility and benefits for clients
- Exceeded clients’ expectations by processing certifications for out-patient procedures
- Coordinated the comfortable and direct transfer of hospital clients
- Collaborated with hospital staff to ensure the completion of projects and clerical work
Assistant Manager
McDonald Corporation
Washington, DC, USA
08.1990 - 05.1992
- Acquired expertise in business management, customer service, and staff supervision
- Consistently exercised quick and fair judgment during high pressure circumstances
- Demonstrated integrity, confidentiality, and detailed attention with monies and deposits
- Developed interpersonal communication skills through interviewing, training, and hiring staff
- Procured team cohesion and adherence to company standards in training and orientation
- Adhered to privacy laws and standards in the creation and adjusting of employee files
- Sought out methods to control labor costs in order to maintain and grow store profitability
- Synthesized a variety of information to prepare cohesive invoices for accounts payable
- Cultivated a consistent routine for recording daily, weekly, and monthly inventories
- Expanded customer relations by providing friendly and quick customer service
Education
B.B.A - Marketing
Howard University
Skills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Team supervision
- Task delegation
- Staff coaching
Timeline
Retail Sales Associate
The National Archives
03.2022 - Current
Retail Sales Associate
Hillwood Museum and Gardens
02.2022 - Current
Floor Supervisor
Smithsonian Enterprise
05.2012 - 07.2020
Visitor Experience Ambassador
Smithsonian Institution
08.2011 - 12.2013
Medical Office Assistant
Washington Hospital Center
10.1992 - 08.2011
Assistant Manager
McDonald Corporation
08.1990 - 05.1992
B.B.A - Marketing
Howard University