Summary
Overview
Work History
Education
Skills
Timeline

Odlee Scruggs

Detroit

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to obtain full-time position to help achieve company goals.

Overview

7
7
years of professional experience

Work History

Production Technician

Absopure
07.2019 - Current
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Trained and supervised production personnel to properly use production equipment and apply best practices.
  • Promoted a positive work environment through effective communication, teamwork, and mutual respect among colleagues.
  • Reduced equipment downtime by performing timely maintenance and troubleshooting technical issues.
  • Safeguarded workplace safety by adhering to OSHA guidelines and reporting potential hazards promptly.
  • Maintained accurate documentation of all production activities, ensuring traceability and accountability throughout the manufacturing process.

Teir 2 Technical Support Representative

Concentrix
07.2017 - 01.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Conducted root cause analysis on recurring issues to identify patterns and develop long-term solutions.
  • Achieved high levels of customer satisfaction through empathetic listening and timely follow-ups on escalated cases.
  • Boosted team performance by sharing technical knowledge and providing mentorship to junior technicians.
  • Enhanced customer satisfaction by efficiently resolving complex technical issues.
  • Delivered remote assistance for software installation, hardware configuration, network setups, and device troubleshooting tasks.
  • Maintained a high level of expertise in company products, staying up-to-date on new features and updates to better assist customers.
  • Collaborated with product development teams to report bugs and suggest improvements based on client feedback.
  • Minimized escalations by proactively identifying potential challenges and addressing them early in the process.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed high levels of call flow and responded to technical support needs.
  • Reduced call handling time by developing a comprehensive database of common troubleshooting steps.
  • Increased first-call resolution rates, implementing thorough diagnostic methods and tools.
  • Retained valuable clients by consistently delivering exceptional service while addressing their technical needs.

Education

Associate of Science - Business Administration And Management

Wayne County Community College District, Detroit, MI
2029

High School Diploma -

Ferndale Adult Education, Ferndale, MI
05.2009
  • Awarded Certificate in Microsoft Excell
  • Awarded Certificate in Microsoft Word

Skills

  • Testing and troubleshooting
  • Quality Control
  • Machine Operation
  • Material Handling Equipment
  • Continuous Improvement
  • Clean Room Procedures
  • Assembly line experience
  • Data Entry
  • GMP regulations adherence
  • OSHA Compliance
  • Product Assembly
  • Materials Handling
  • ISO Standards Compliance

Timeline

Production Technician - Absopure
07.2019 - Current
Teir 2 Technical Support Representative - Concentrix
07.2017 - 01.2019
Wayne County Community College District - Associate of Science, Business Administration And Management
Ferndale Adult Education - High School Diploma,

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Odlee Scruggs