Odlin Leger
Roslindale,MA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Admin/Dev
Waterfurnace International
06.2021 - 10.2022
- Designed and implemented scalable tools for metadata extraction and analysis.
- Rapidly prototyped new metadata processing capabilities to confirm integration feasibility into existing systems.
- Authored Apex code fixes and enhancements for inclusion in future Apex code releases and patches.
- Built custom lightning apps to be embedded into Waterfurnace website.
- Investigated new and emerging Salesforce apps to select and implement administrative information systems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Coordinated deployments of new salesforce apps, feature updates and fixes.
Salesforce Admin/Dev & IT Support
The Grommet
11.2019 - 11.2020
- Worked closely with the Director of Operations in order to identify major pain points in the Salesforce org, and to road map workflow processes for departments yet to be onboarded to the Salesforce org
- Worked closely with the Director of Operations to road map long-term data migration from existing systems such that Salesforce would be the central hub of account information.
- Worked with the BI department and Director of Operations to push data from their SQL server to the Salesforce org.
- Through the use of Apex, Lightning Web Components, and general Salesforce Admin tools, supported the account management team with implementation of various workflow automations such as custom built Email-to-Case automation and case assignment management.
- Created custom Case queue/workflow process for the Accounting team and onboarded them into the Salesforce org.
- Created a Lightning App for The Grommet's Discovery Team (Lead Gen/Product Discovery) and onboarded them into the Salesforce org. The app includes Custom Objects and automations as they were outlined working alongside the Discovery Team Manager.
- Worked with BI in creating a new process for building out new purchase orders within Salesforce using Lightning App/Lightning Web Components
- Shadowed various departments as they worked within Salesforce and tested processes to identify ways to make interfacing with the org as efficient as possible.
- Set up and controlled User Profiles and access levels within the org to protect important data.
- Administered, supported and monitored IT databases and hardware alongside the Director of Engineering.
Salesforce Administrator & Developer
Eze Castle Integration, Inc.
10.2018 - 07.2019
- Part of the Application Services team (a team of 5) to provide support for 300+ employees.
- Sole certified Salesforce admin on the team, consulting best practices as it relates to Salesforce automation, and providing expert-level Salesforce support.
- With 3+ years experience in Apex and Visualforce, built a myriad of solutions within the Salesforce org, and worked with engineers to integrate SQL server automations to and from the org.
- Implemented an automated billing process for the finance team, using an apex batch job to aggregate all invoicing line items across all product lines (approx. 9 different product lines) at the click of a button.
- Using Apex code, Implemented a streamlined process to assist end-users in configuring product offerings for ECI's clients. The process allows for easier reporting on key business metrics and enables opportunity forecasting for accurate timelines and probabilities through each opportunity stage.
- Along-side the streamlined process, implemented an auto-generated Statement of Work contract that clients sign on acceptance of product offerings, through the use of the third-party web app Seismic. The doc pulls data from Salesforce, and pulls in language written by the Contracts team to generate a sign-able pdf or word doc for the client.
- Implemented a visualforce page that serves to cancel or overwrite existing quote line items when clients sign new contracts, or choose to cancel all existing contracts with ECI.
- Worked with App Service team software engineer interns, training and providing a foundation for Salesforce declarative and programmatic automation, and FormAssembly doc generation.
Salesforce Administrator/Developer
HomeWorks Energy, Inc.
04.2016 - 05.2018
- Solo admin to a Salesforce environment providing support for 100+ employees.
- Key contributor and point of contact for all aspects of Salesforce, providing training and documentation on best practices.
- Configured and implemented a ticketing system using Freshdesk to allow stakeholders to track progress on Salesforce-related business needs/general support.
- Mapped out Salesforce requirements for projects headed by Managers or Operations Analysts.
- As a Solo-Admin, day to day workload was frequently extra-ordinary and required extra hands to complete projects in a timely fashion. Worked closely with top management, building out Org/Custom Object infrastructure and implementing a build-test-deploy process for Managers and Analysts.
- Streamlined business processes end-users carry out through the use of Apex code, Inline Visualforce Pages, Workflows, Processes, and Auto-launched Visual Workflow.
- Through the use of Conga Composer, implemented PDF generation for Insulation team's invoicing, populating Salesforce data-points into easily printable documents.
- Implemented Customer Survey email alerts through the use of FormAssembly and Apex code.
- Implemented Five9 Auto-Dial Lists through Apex code for our Call Center end-users for streamlined workflow. These lists were used to schedule cancelled home energy audits, to reschedule home energy audits, or to confirm them.
- Built out schedule/reschedule visual workflow for all home energy audit visits, insulation install visits, or HVAC service/install visits.
- Provided a roadmap for a Salesforce re-implementation process that would overhaul current object infrastructure for more organization and concision for office end-users, the field team(record view,dashboard view) and managers (reporting) while providing much needed flexibility to the back-end.
Salesforce.com Administrator I
Next Step Living, Inc.
06.2015 - 03.2016
- Provides support for 500+ full and partner users in the Salesforce environment.
- Administered Salesforce, including creation of fields, workflow rules, flows, objects, record types, page layouts, email templates, Processes, Assignment Rules etc.
- Generated/wrote Web-to-Lead code for use from external companies
- Worked closely with end-users in management to solve issues and fix bugs within Salesforce
- Worked with end-users to gather requirements and design work flows
- Installed and configured 45 AppExchange apps within the Salesforce Org
- Cleaned up older/unused workflow rules, field updates, email alerts, list views, record types, and page layouts etc.
- Worked with Salesforce.com Developers, reading Apex code and translating Apex code into Flow elements
- Worked closely with the company's developers and tech leaders on Salesforce integration with the mobile app building tool Canvas.
- This included maintaining, building upon, and creating from scratch Canvas mobile apps, and testing Salesforce integration with Canvas with the usage of Custom Metadata Types.
- Integrated the AppExchange app Conga Composer to create pdf merge field solutions for frequently used pdf documents.
- Integrated the AppExchange app Formassembly within Salesforce to streamline customer survey processes.
- Obtained certification as a Salesforce.com Administrator in November 2015.
IT Support Analyst - Intern
Next Step Living, Inc.
01.2015 - 06.2015
- Manage, maintain, and deploy equipment for new hires.
- Equipment includes laptops, Macbooks, Verizon MiFis, iPads and various other devices.
- Responsible for documenting IT processes.
- Responsible for IT inventory management.
- Create and manage user accounts for Google, Salesforce, and Five9.
- Provide support for general computer hardware and software either hands-on or via remote access through Citrix GoToAssist and Chrome Remote Desktop.
- Provide support for Gmail, Microsoft, Five9 and Salesforce issues.
- Provide support for multifunction printers and portable printers.
- Responsible for all IT tickets in regards to troubleshooting computer hardware and software through the Spiceworks ticketing system, resulting in high customer satisfaction.
- Create scripts and batch files to help streamline IT work.
- Such as populating multiple printers at once on newly imaged PCs) Responsible for administrating mobile devices via Cisco Meraki MDM solution.
Education
IT Training
Year Up / Cambridge College
Boston2015
Skills
- Software: Windows OS (’95 - 7), iOS X(105-1010), Salesforcecom, Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe Photoshop, Adobe Acrobat, Adobe Reader, WinZip, Five9, Salesforce, Cloud-based administration Sharepoint, Anti-virus, anti-spyware and firewall, SQL Server, GitHub, Seismic
- AppExchange Apps: Formassembly, Canvas, Echosign, Cudasign, Marketo, ChangeGuru, Conga Composer, Metadata Search, Field Trip, Field Pro
Certification
Salesforce.com Certified Administrator November 2015
Timeline
Salesforce Admin/Dev
Waterfurnace International
06.2021 - 10.2022
Salesforce Admin/Dev & IT Support
The Grommet
11.2019 - 11.2020
Salesforce Administrator & Developer
Eze Castle Integration, Inc.
10.2018 - 07.2019
Salesforce Administrator/Developer
HomeWorks Energy, Inc.
04.2016 - 05.2018
Salesforce.com Administrator I
Next Step Living, Inc.
06.2015 - 03.2016
IT Support Analyst - Intern
Next Step Living, Inc.
01.2015 - 06.2015
IT Training
Year Up / Cambridge College
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