Odole Martins
Aurora,CO
Summary
A highly disciplined, detailed-oriented, multitasker with extensive experience in data driven professional environments, professional customer/client services, prioritizing tasks, managing employees and client relations, while completing projects and meeting multiple deadlines. Ability to work independently in collaborative environments; focused on data accuracy and thorough organization and document maintenance; strong interpersonal skills and excellent oral and written communication skills; able to problem solve and particularly skilled at identifying and rectifying problems with clients; skilled at template driven software and data entry; processes; skilled at training employees in procedural changes, software, and orienting new hires; able to thrive in policy driven environments guided by state and federal policy/regulations.
Overview
28
28
years of professional experience
Work History
Human Resource Assistant GS 203 - 6
Veteran Health Administration
10.2020 - 09.2025
- The HR Assistant (Recruit & Placement) are responsible for onboarding of new hires, transfers, and internal applicants; creating and sending tentative job offers; submitting and tracking documents to ensure completion of all legal document forms; electronically assigning tasks to new appointees; coordinating with other related functional offices involved in on-boarding; sending requests for pre-placement evaluations and fingerprints; responding to applicant inquiries regarding procedures for completing applications; coordinating entry on duty and/or release dates from losing agencies; maintaining an automated database for tracking and extracting information; assists HR Specialists with identifying proper documentation to ensure the electronic personnel file is current and up to date during the recruitment and onboarding process; ensuring the selectee(s) meets all regulatory and legal obligations for proposed appointments to include eligibility for federal benefits, probationary prerequisites, and ability to meet special requirements such as security clearances, age or physical prerequisites, or drug testing requirements; securing all required documentation (i.e., proof of citizenship, transcripts et al.).
- Fulltime
Advanced Medical Support Assistant GS 679 - 6
Veteran Health Administration (VHA)
03.2019 - 10.2020
- Responsible for coordinating and scheduling care with community healthcare providers and veterans, Office of Community Care (OCC). The duties are focused on maintaining a professional relationship with community vendors/stakeholders and interdepartmental VA staff; responsible for creating and maintaining authorizations for veteran care; maintaining compliance with applicable laws, regulations, policies and procedures specific to clinical settings; responsible for responding to Veterans inquiries regarding procedures for scheduling appointments or canceling appointments; functioning as a liaison with third party administrator(s) by utilizing software systems; daily utilization of word processing and/or other office automation equipment and software to create, copy and edit a variety of documents and correspondence; responsible for administrative follow up and problem solving; helping customers to ensure customer satisfaction; demonstrating daily proficiency and data accuracy in AMSA processing software systems; processing Community Care consults, preauthorizations, and scheduling-CPRS,CTM, HSRM, AM, VSE, FBCS, TriWest portals; inputting provider data and authorization data; responsible for constructing, generating, and evaluating workload reports; processing record retrievals; scheduling; and certifying appointment completion. Selected to be cross trained in Home Health Care: responsible for creating authorizations for veterans in a residential setting for home healthcare by utilizing VA systems. The primary responsibilities are identifying issues, troubleshooting errors, and problem solving.
- Fulltime
Hair Stylist/Owner
HairXpressionz
06.1997 - 02.2019
- Responsible for providing professional hair care services to clients by conducting consultations and sharing vital product knowledge and service. Responsible for accounting: payable and receivable; managing and supervising employees; training salon assistants and student interns; administration over varies duties in maintaining a professional environment; managing developing, and designing upgrades to physical space; maintaining physical property and functionality; hiring and supervising outside contractors; implementing marketing and sales; and facilitating management of State Board requirement for sanitation and sterilization protocol.
- Fulltime
Core Team Lead
Optimal Home Care
10.2014 - 09.2017
- Responsible for facilitating client care requests from pre-admits to hospital transfers and provided administrative support as a Core Team Lead. Responsible for oversight of level 2 and 3 department employees; responsible for maintaining departmental schedule and calendar (employee schedule/monthly quality reports, et al); maintaining workload forms per client interface with Core Team members; interview new applicants; orienting new departmental employees and new hires; preparing new departmental employee files; processing background checks; confirming reference checks are complete; training new Core Team hires.
- Responsible for processing client pre-admits eligibility; obtaining preauthorization and co payment eligibility; obtaining consent for patient treatment; facilitating scheduling for patient: doctor consultations and visits; maintaining client records: appointments, cancellations, re scheduling; processing emergency and non-emergency transfers to other agencies and private facilities; conducting follow-up surveys post services provided; maintaining client relations; receiving client incoming calls from all constituents (client/doctors/facilities/et al); discharging Retention (DC) client relations and documentation; verifying and maintaining insurance documentation; facilitating client billing; maintaining health care scheduling and equipment requests; reporting and maintain patient complaints; providing patient advocacy; processing and maintaining PCP Verifications/Recoveries/client relations and documentation.
- Developed and maintained Client Complaint Log and trained department for implementation.
- Part Time
Education
Associates in Applied Science - General Studies
Community College of Aurora
06.2005
Cosmetology - undefined
Emily Griffith Technical School
Colorado09.1996
Skills
- Outlook, Microsoft Word, Excel, USA Staffing, Sharepoint, Leaf Ticketing, Nexus, HRsmart, FSC, CPRS, VISTA, FBCS, HSRM, REFDOC, TriWest, CTM, VSE, Knowledge, Synerg, Deveron, and AM
Timeline
Human Resource Assistant GS 203 - 6
Veteran Health Administration
10.2020 - 09.2025
Advanced Medical Support Assistant GS 679 - 6
Veteran Health Administration (VHA)
03.2019 - 10.2020
Core Team Lead
Optimal Home Care
10.2014 - 09.2017
Hair Stylist/Owner
HairXpressionz
06.1997 - 02.2019
Associates in Applied Science - General Studies
Community College of Aurora
Cosmetology - undefined
Emily Griffith Technical School