Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Volunteer
Odon Dushime

Odon Dushime

Grand Rapids,FL

Summary

  • Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
  • Talented Associate skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services.

Overview

3
3
years of professional experience

Work History

Amazon Associate

Amazon
Grand Rapids, MI
09.2022 - 10.2022
  • Worked varied hours to meet seasonal and business needs.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Configured desktop computers, peripherals and accounts and assigned suitable security levels.

Customer Service Representative

K&D Foods
Grand Rapids, MI
07.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Team Member

Meijer
Dayton, OH
11.2020 - 01.2022
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered prompt service to prioritize customer needs.

Kitchen Crew Member

Pensacola Christian College Inc.
Pensacola, FL
12.2019 - 08.2020
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Bachelor Of Computer Science - Computational Science

Pensacola Christian College
Pensacola, FL
01.2020

Bachelor of Science - Accountant

Liberty University
Lynchburg, VA
10.2022 - Current

Skills

  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Order and Refund Processing
  • Telephone Management
  • Educational Opportunities

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Additional Information

-Motivated to talk to people and solve issues in a professional manner.

Timeline

Bachelor of Science - Accountant

Liberty University
10.2022 - Current

Amazon Associate

Amazon
09.2022 - 10.2022

Customer Service Representative

K&D Foods
07.2021 - 03.2022

Customer Service Team Member

Meijer
11.2020 - 01.2022

Kitchen Crew Member

Pensacola Christian College Inc.
12.2019 - 08.2020

Bachelor Of Computer Science - Computational Science

Pensacola Christian College

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Odon Dushime