ODRA LUQUE
Delray Beach,USA
Summary
Dynamic professional with a proven track record in customer engagement and account management, notably at GLS LLC. Expert in guiding clients through complex processes and enhancing service delivery through excellent communication and team collaboration. Skilled in both Spanish and English, achieving significant client satisfaction and retention rates.
Overview
21
21
years of professional experience
Work History
Health Insurance Agent
GLS LLC
Delray Beach - Tampa, USA
10.2023 - 10.2024
- Guiding clients through the enrollment process for health insurance plans, including the necessary paperwork
- Helping clients compare different health insurance plans to find the best fit for their budget and healthcare needs
- Assisting clients with understanding their claims and resolving any issues related to their health insurance coverage
- Organizing and maintaining records of client interactions, applications, and enrollment statuses
Food service worker /Manager assistant
Malverne Deli
Malverne, USA
08.2014 - 11.2018
- Followed proper standards for products freshness and food safety in all seasons
- Catering Events Assisting in serving dishes to guests during the event, ensuring timely and efficient service and providing support to guests, answering questions about the menu, and ensuring their needs are met
- Coordinating with other staff members to ensure smooth operations during the event
Sales Executive
Gaesca, C.A.
Caracas, Venezuela
08.2010 - 05.2014
- Maintained relationships with established accounts
- Explained products, promotions using sales strategies
Sales Executive
Carvajal, C.A.
Caracas, Venezuela
05.2008 - 05.2010
- Negotiated and prepared sales contracts for new and existing customers
Telemarketing Executive
Movistar, C.A.
Caracas, Venezuela
03.2004 - 03.2008
- Explained product prices and packages as well as answered questions and addressed concerns of customers
Education
Health, Life and Annuities Certification -
CMS Department of Health and Human Services
Florida, EEUU01.2023
Degree Foreign Trade -
Instituto Universitario Nuevas Profesiones
Caracas, Venezuela01.2004
High school Diploma -
Instituto Politécnico Pestalozzi
Caracas, Venezuela01.1999
Skills
- Customer Assistance
- Excellent oral and written communication
- Team Collaboration
- Products promotion
- Compliance standards
- Goal-oriented
- Sales Reporting
- Customer Engagement
- Account Management
- Document Control
- Spanish and English speaker
Timeline
Health Insurance Agent
GLS LLC
10.2023 - 10.2024
Food service worker /Manager assistant
Malverne Deli
08.2014 - 11.2018
Sales Executive
Gaesca, C.A.
08.2010 - 05.2014
Sales Executive
Carvajal, C.A.
05.2008 - 05.2010
Telemarketing Executive
Movistar, C.A.
03.2004 - 03.2008
Health, Life and Annuities Certification -
CMS Department of Health and Human Services
Degree Foreign Trade -
Instituto Universitario Nuevas Profesiones
High school Diploma -
Instituto Politécnico Pestalozzi
Similar Profiles
DAYANA FIGUEROADAYANA FIGUEROA
QUALITY ASSURANCE SUPERVISOR at GLS LLCQUALITY ASSURANCE SUPERVISOR at GLS LLC
ABDULLAH ALDULAIMIABDULLAH ALDULAIMI
Linguist at GLS/ Amentum LLCLinguist at GLS/ Amentum LLC
Muhammad AzeemMuhammad Azeem
Accountant at GLS International Trading LLCAccountant at GLS International Trading LLC