Odracir Mari Catipon
Torrance,CA
Summary
I am a passionate psychology student and dedicated Customer Service Specialist with a proven ability to thrive in fast-paced environments. With strong leadership experience, exceptional organizational skills, and a keen eye for detail, I excel at managing multiple responsibilities and prioritizing tasks efficiently. My collaborative nature allows me to work seamlessly within a team, while my customer-centric approach and problem-solving abilities enable me to handle complex and escalated issues effectively. I am eager to expand my knowledge in psychology and apply my skills to dynamic, people-focused environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative - Remote
Vuori
San Diego, CA
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Floor Lead
Vuori
Manhattan Beach, CA
10.2021 - 02.2023
- Coordinated daily floor restocks and merchandise resets to drive sales and product promotion
- Upheld proper visual merchandising standards on retail floor and windows
- Monitored sales floor and provided customer service to foster retention and loyalty
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism
- Delegated tasks to employees to enhance productivity and workflow
- Developed and implemented strategies to improve customer service and increase sales.
Shift Manager
MOD Pizza
Rolling Hills Estates, CA
05.2018 - 10.2021
- Cooperated with coworkers to improve customer experience and manage storefront
- Kept employees operating productively and working on task to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Trained and mentored new employees to maximize team performance
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cashier
Mayer's Bakery
Rolling Hills, CA
10.2015 - 05.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes
- Helped customers complete purchases, locate items, and join reward programs
- Worked closely with shift manager to solve problems and handle customer concerns.
Server
The Canterbury
Rolling Hills Estates, CA
09.2016 - 06.2017
- Arranged and prepared tables for residents to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with the residents
- Used slow periods to restock supplies, ice, trays, and to-go bags
- Upsold high-profit items such as appetizers and mixed drinks to enhance resident experience.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12.2024
Associate of General Studies - General Studies
El Camino College
Torrance, CA06.2019
High School Diploma -
Palos Verdes Peninsula High School
Rolling Hills Estates, CA06.2017
Skills
- Problem-Solving
- Sales Development
- Complaint Resolution
- Inventory Management
- Training
- Order Processing
- Upselling and Cross-Selling
- Sales Expertise
- Customer Relations
- Team Building
References
- Lisa Ball (Manager at Vuori) - (951) 675-4123
- Gary Dreiske (Manager at MOD Pizza) - (714) 766-9998
- Madeline Dietz - (310) 689-8352
Timeline
Customer Service Representative - Remote
Vuori
03.2023 - Current
Floor Lead
Vuori
10.2021 - 02.2023
Shift Manager
MOD Pizza
05.2018 - 10.2021
Server
The Canterbury
09.2016 - 06.2017
Cashier
Mayer's Bakery
10.2015 - 05.2018
Bachelor of Science - Psychology
Arizona State University
Associate of General Studies - General Studies
El Camino College
High School Diploma -
Palos Verdes Peninsula High School
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