Odrys S Castillo
Pleasantville,NJ
Summary
- Dedicated Customer service Representative Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with solid communication skills, time management and prioritization abilities.
Gained extensive experience in healthcare environment, specializing in financial counseling and patient support. Developed strong analytical and communication skills, adept at navigating complex billing and insurance systems. Seeking to transition into new field where these transferrable skills can drive impactful results.
Overview
5
5
years of professional experience
Work History
Patient Financial Counselor
Atlanticare Regional Medical Center
06.2024 - Current
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Implemented patient follow-up system to address billing questions, leading to decrease in patient complaints.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Customer Service Agent
Spirit Airlines Inc.
08.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
Online shopper
11.2022 - 05.2023
- Served as an online shopper for customers
- Provided efficient information about products to customers
- Stocked store shelves
- Worked in culinary settings providing kitchen help
- Maintaining area clean
- Working with machines to stock certain shelves
- Keeping count of certain items
- Making incident reports
- Reporting missing items
Ogp online shopper
Walmart
07.2020 - 08.2022
- Served as an online shopper for customers
- Provided efficient information about products to customers
- Stocked store shelves
- Worked in culinary settings providing kitchen help
- Maintaining area clean
- Working with machines to stock certain shelves
- Keeping count of certain items
- Making incident reports
- Reporting missing items
Education
High School Diploma -
Pleasantville High School
Pleasantville, NJ07.2020
Skills
- Problem-solving skills
- Time management skills
- Multitasking skills
- Hospitality skills
- Business development strategies
- Flexibility
- Cash handling
- Data entry
- Financial counseling
- Insurance verification
- Customer service
- HIPAA compliance
- Team collaboration
- Decision-making
- Insurance verifying
- Communicating to patients and families
Personal Information
- Willing To Relocate: anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Financial Counselor
Atlanticare Regional Medical Center
06.2024 - Current
Customer Service Agent
Spirit Airlines Inc.
08.2023 - Current
Online shopper
11.2022 - 05.2023
Ogp online shopper
Walmart
07.2020 - 08.2022
High School Diploma -
Pleasantville High School
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