Odu Anne
Gardena,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DKS Steel Door & Frame Systems
Commerce , CA
02.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product information to aid them in their selection, ordering,returns, exchanges.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product information to aid them in their selection, ordering,returns, exchanges and support.
- Entered customers orders in the system for processing.
- Resolved production problems by working with the warehouse department to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained customer satisfaction with forward thinking strategies with the goal of resolving customers concerns.
Intern
DKS Steel Doors and Frames
Commerce , CA
07.2019 - 02.2023
- Worked with teams to support goals and build experience.
- Shadowed staff and learned order processing and company products.
- Supported various program activities, assisting with administrative tasks.
- Worked with team members to promote great customer service and pleasant work environment.
- Helped staff members process customers purchase orders.
- Maintained accurate records and files pertaining to customers orders.
- Collaborated with and maintained positive rapport with clients and sales representatives, building strong relationships.
- Handled incoming calls and customer inquiries and routed them to the proper channel for resolution.
Customer Service Manager
First City Monument Bank
Port Harcourt , Rivers
01.2010 - 06.2019
- General branch administration, supervising all operations team members.
- Timely rendition of branch reports and proofs, resolution of customer complaints.
- Branch expense control and management.
- Service and compliance coordinator.
- Verification of cash officer and tellers work, ATM reconciliation and monitoring.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Developed open and professional relationships with team members, enabling better, more effective customer service, increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
- Took full advantage of upsell opportunities with new and potential customers.
- Met and exceeded account opening target, exceeded mobile banking targets, answered customer requests with friendly, knowledgeable service and support, managed day-to-day operations, including supervision and assignment delegation for 20-member team.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service/Cash Officer
First City Monument Bank
Port Harcourt , Rivers
11.2006 - 12.2009
- Interaccount Transfers, processing of local/international transfers, issuance of Manager's Checks, processing of Foreign Transfers, processing of Other Banks Checks.
- Treasury management, customs duty processing and salary administration of state government staff.
- PayDirect Transactions Processing, Etransact Transactions Processing, NEFT/RTGS Transfers Processing, branch accounts reconciliations.
- Balancing of vault, verification of cashiers tickets, supervision of bulk cashiers.
- Compiled daily transaction reports for review by management.
- Maximized branch revenue by optimizing daily operations and increasing efficiency, optimized staff productivity by managing inter-team conflict resolution.
- Maintained accurate cash balances and reconciled discrepancies.
Teller/Cashier
Fin bank Plc
Lagos , Lagos
06.2006 - 11.2006
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations for transactions.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Maintained confidentiality of all customer records and information according to company policies.
Teacher
Government Technical College
Port Harcourt , Rivers
02.2004 - 01.2005
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Maintained a safe and orderly learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
Education
MBA - International Business
California Trinity College
Los Angeles, CA09.2023
Some College (No Degree) - Geography
University of Nigeria Nsukka
First School Leaving Certificate -
University Primary School
Senior Secondary School Certificate -
University of Nigeria Secondary School
Skills
- MS Office Packages: Excel, Word, Powerpoint
- Complaint Resolution
- Customer Relationship Management (CRM)
- Retail Sales Customer Service
- Order Fulfillment
- Positive and Professional
- Administrative Support
- Project Management Abilities
- Account Management
- Business Development Understanding
- Senior Leadership Support
- High Rate of Adaptability
- Team management
- Meticulous attention to detail
Personal Information
- Place of Birth: Nigeria
- Gender: Female
- Date of Birth: 10/22/79
Languages
Good command of English Language
Certification
- Introduction to Project Management.
- Certified Nursing Assistant.
- Medical Billing and Coding
References
References available upon request.
Timeline
Customer Service Representative
DKS Steel Door & Frame Systems
02.2023 - 05.2024
Intern
DKS Steel Doors and Frames
07.2019 - 02.2023
Customer Service Manager
First City Monument Bank
01.2010 - 06.2019
Customer Service/Cash Officer
First City Monument Bank
11.2006 - 12.2009
Teller/Cashier
Fin bank Plc
06.2006 - 11.2006
Teacher
Government Technical College
02.2004 - 01.2005
MBA - International Business
California Trinity College
Some College (No Degree) - Geography
University of Nigeria Nsukka
First School Leaving Certificate -
University Primary School
Senior Secondary School Certificate -
University of Nigeria Secondary School
- Introduction to Project Management.
- Certified Nursing Assistant.
- Medical Billing and Coding
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