ODUNAYO JEGEDE

· Collaborate with team members to achieve targeted results.

· Cooperate with health and safety policies, identify and control hazards for tasks, projects and activities.

· Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

· Successfully worked within tight deadlines and fast paced atmosphere.

· Anticipated and independently handled needs of senior staff using personal initiative.

· Organized complex conferences, seminars and events with vendors and associated logistics.

· Arranged and oversaw routine maintenance services for facility and equipment.

· Established administrative priorities identified roadblocks and resolved problems to achieve operations goals.

· Ran smooth payroll by maintaining neat, orderly and updated employee time sheets.

· Managed staff development, under performance issues and employee relations to adopt consistent, fair and objective decision-making.

Customer Care Tead Lead

· Assessed team member’s performance, implemented incentives and team-building events to boost morale.

· Managed customer expectations by communicating accurate time frames and checking on progress.

· Effectively trained team members on best practices and protocols, operating procedure, company products and services.

· Compiled customer feedback and recommended service delivery improvements to management.

· Documented complaints and generated reports to identify negative trends.

· Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Care Officer.

· Managed CRM application, maintains, update and generate report.

· Provided customer support to both internal and external customers.

· Educate customers about billing and payment processing.

· Updated records with details of customer interactions and transactions.

· Remain current on new marketing campaigns to respond appropriately to marketing related inquiries.

· Processed customer’s exchanges, refunds and bill adjustment to correct products or services problems.

· Referred unresolved customer grievances to designated departments for further investigation.

· Effectively communicated with customer’s through the use of strong listening, open-ended question about concerns products or services to resolve problems and drive sales.