Summary
Overview
Work History
Education
Skills
Timeline
Generic

Odyssey Suarez Garcia

Lauderhill,FL

Summary

Detail-oriented team player with strong organizational skills and 10 years of hospitality experience. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to achieve company goals with team members. Dedicated to creating memorable and fun experiences for guests, while maintaining a professional relationship. Skilled in working under pressure and adapting to new challenges.

Overview

8
8
years of professional experience

Work History

Nail Artist

Self Employed
03.2018 - Current
  • Sanitized workstation and stocked assigned workspace to facilitate station cleaning.
  • Prepared nail beds, cuticles, shaped nails, and applied polish for over five daily guests.
  • Responded to guest requests and concerns about gel application and nail art designs.
  • Completed consultations with guests to determine nail care needs.
  • Cleaned and sanitized tools and equipment before each client.
  • Grew repeat client base by 95% through effective marketing and customer service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Assistant

Kiki The Brand
04.2021 - 07.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Waitress

Seasons 52
12.2017 - 08.2018
  • Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
  • Used computers to cash out guest and place orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted guests, discussed specials, and took drink orders.
  • Upsold drink specialty items, wine selections, and desserts to increase overall sales and exceed targets.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assisting coworkers' for multi-order delivery to avoid spills, dropping food, and increase customer satisfaction.

VIP Bottle Service Waitress

Tootsies Cabaret
03.2017 - 12.2017
  • Maintained updated knowledge of drink menu items, promotions, specials, liquor brands, and used persuasive selling techniques to maximize sales.
  • Presented menus to guests, answered questions about menu items, and made recommendations to promote customer satisfaction.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels, and providing sufficient napkins.
  • Processed orders and guest payments using POS system.
  • Observed guest demeanor and behavior to minimize disturbances, notifying bouncers of any unruly situations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Mixed both standard and specialized drink orders using liquor, bitters, and juices.
  • Carried out complete opening, closing and shift change duties to keep business opperting efficiently and teams ready to meet customer needs.
  • Collected orders and relayed them quickly and accurately through clear communication with kitchen staff and bartenders.
  • Maintained clientele by displaying enthusiasm, providing excellent service, and successfully creating a memorable experience - increasing referrals.

VIP Cocktail Waitress

Seminole Hard Rock Casino
07.2016 - 03.2017
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, champagne, and beer to increase daily beverage sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored guests for alcohol intake to appropriate levels and took measures to diminish inappropriate behavior.

Education

Full Specialist -

Boca Beauty Academy
Boca Raton, FL
03.2017

High School Diploma -

Piper High School
8000 NW 44th St, Sunrise, FL 33351
05.2015

Skills

  • Persuasive Negotiations
  • Critical Thinking
  • Creative Solutions
  • Time Management
  • Adaptable and Flexible
  • Active Listening
  • Communications Strategies
  • Client Relationships
  • Maintaining Clean Work Areas
  • Team Player
  • Warm and Friendly
  • Cool Under Pressure

Timeline

Sales Assistant

Kiki The Brand
04.2021 - 07.2022

Nail Artist

Self Employed
03.2018 - Current

Waitress

Seasons 52
12.2017 - 08.2018

VIP Bottle Service Waitress

Tootsies Cabaret
03.2017 - 12.2017

VIP Cocktail Waitress

Seminole Hard Rock Casino
07.2016 - 03.2017

Full Specialist -

Boca Beauty Academy

High School Diploma -

Piper High School

Similar Profiles

CREATE PROFILE
Odyssey Suarez Garcia