'Ofa Kauvaka
Eua,Tonga
Summary
This individual possesses a strong background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
9
9
years of professional experience
Work History
Enumerator
Ministry of Statistics
Eua, Tonga
07.2023 - 12.2025
- Conducted follow-up interviews with participants if additional clarification was needed regarding their responses.
- Assisted non-English speakers in translating census materials, and verifying comprehension.
- Reviewed data obtained from interviews for completeness and accuracy.
- Ensured the privacy of participants during the survey process by following established protocols.
- Compiled and reviewed team questionnaire submissions for completeness and accuracy at the end of each day, marking incomplete or problematic surveys for further evaluation.
- Gathered information on respondents' age, income, education level, occupation, and other personal characteristics.
- Conducted household interviews and administered questionnaires to obtain demographic data.
- Used computers or specified forms to compile, record, and code results or data from interviews or surveys.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
Head Prefect
Eua High School
Eua, Tonga
01.2023 - 12.2025
- Overseeing the other prefects, delegating tasks, and ensuring they effectively carry out their duties.
- Gathering feedback from students and communicating concerns to school leadership.
- Demonstrating exemplary behavior and academic commitment as a positive influence on other students.
- Coordinated school events, managed administrative tasks, and effectively communicated with students and faculty.
Primary Secretary
Church Of Jesus Christ Of Latter Day Saints
'Eua, Tonga
03.2024 - 12.2024
- Assists the presidency with administrative needs.
- Helps with Sunday Primary meeting assignments, prepares agendas, and attends meetings.
- Works closely with primary and nursery teachers and leaders on matters related to children.
- Helps the presidency to be aware of new children and visitors, children eligible for baptism, and class advancements.
Cashier
Sione's Shop
Eua, Tonga
01.2017 - 12.2020
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits, or changes due to customers..
- Resolved customer complaints professionally, according to company policy.
- Approached customers and engaged in conversation using effective interpersonal and people skills.
Education
High School Diploma -
Eua High School
Eua, Tongatapu, Tonga12-2023
Skills
Communication Skills: - Clear communication with guests, event staff, and security personnel - Ability to provide directions or answer basic questions
Organizational Skills: - Efficiently managing large crowds and ticket lines - Keeping track of entry systems, ticketing devices, and reports
Time Management: Effectively managing time during peak entry times, ensuring quick and smooth processing
Teamwork: Working in coordination with other staff members to ensure a seamless guest experience
Ability to collaborate with event organizers, security, and other ticket-takers
Accomplishments
- Proxime Accessit, the second-highest-ranking student, completed the Tonga National Form Seven Certificate and excelled in English, Accounting, Statistics, Tourism, and Economics
Timeline
Primary Secretary
Church Of Jesus Christ Of Latter Day Saints
03.2024 - 12.2024
Enumerator
Ministry of Statistics
07.2023 - 12.2025
Head Prefect
Eua High School
01.2023 - 12.2025
Cashier
Sione's Shop
01.2017 - 12.2020
High School Diploma -
Eua High School
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