Ofelia Barrios
Los Angeles,CA
Summary
Driven Account Associate with a proven track record at Indigo Construction, adept at securing high-value contracts and enhancing client understanding of complex financial concepts. Skilled in budget planning and compliance, with a knack for resolving concerns through effective communication. Demonstrates a strong blend of report writing expertise and strategic negotiation, ensuring financial accuracy and client satisfaction.
Overview
20
20
years of professional experience
Work History
Account Associate
Indigo Construction
Los Angeles, CA
01.2016 - 12.2022
- Secured and negotiated contracts with high-value clients in collaboration with account managers.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Effectively communicated complex financial concepts to clients, ensuring their understanding of account performance and strategy.
- Handled day-to-day accounting processes to drive financial accuracy.
Bank Operations Manager
Chase Bank
Beverly Hills, CA
12.2002 - 08.2015
- Assisted in annual budget planning, analyzing historical data to forecast future expenses and revenue growth opportunities accurately.
- Continuously analyzed operational performance data to identify trends, optimizing processes as needed for increased productivity and customer satisfaction.
- Championed internal audits proactively identifying discrepancies before external audits, maintaining a strong record of compliance and reducing the risk of penalties.
- Evaluated existing workflows to identify areas for improvement, resulting in increased process efficiency across multiple operational functions.
Education
High School Diploma -
Chatsworth High School
Chatsworth CA06.2002
Skills
- Payment plans
- Report Writing
- Compliance understanding
- Budget Planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Associate
Indigo Construction
01.2016 - 12.2022
Bank Operations Manager
Chase Bank
12.2002 - 08.2015
High School Diploma -
Chatsworth High School
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