Ofelia Cruz
San Antonio,TX
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Receptionist
Triton Stone Group
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Head Cashier, Online and Customer Service Supervisor
Lowes
03.2019 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Technical Experience
Bexar County Information Technology
03.1994 - 09.2018
- 23 years of experience with Bexar County Information Technology
- Prior project experience includes Mainframe, Scheduling software, RMM Tape Management Software, Network Server backups and Inventory of Critical Data, and Quality Customer Service to the Public and Officials of Bexar County
- Developed thorough documentation for project deliverables, ensuring clear communication of technical information across the team.
Re-Location
Levi’s Strauss Credit Union
06.1988 - 02.1994
- Processed customer orders and accurately handled payment transactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School -
Theodore Roosevelt High School
01.1988
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Mail distribution
- Front desk operations
- Multitasking and prioritization
- Payment processing
Customerserviceexperience
Years of Experience in Quality Customer Service.
Certification
Certifications in the Technology Field
Date - Resumedate
06/01/22
Professionaloverview
A skilled and motivated technology professional with 23 years of experience with Bexar County Information Technology. Prior project experience includes Mainframe, Scheduling software, RMM Tape Management Software, Network Server backups and Inventory of Critical Data, and Quality Customer Service to the Public and Officials of Bexar County. Three years of Retail Customer Service and Sales., Initiative, Detail Oriented, Experienced Mediator, Problem-Solving, Time Management, Customer Service, Information Collection and management, Monetary and credit card management, Quality Sales Aptitude, Professionalism, Personal computer skills, Copier skills, MS Word, Excel, PowerPoint, Internet Explorer, Photoshop, Illustrator, Superb communication skills, Bilingual – English/Spanish, fluent communication
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Triton Stone Group
06.2021 - Current
Head Cashier, Online and Customer Service Supervisor
Lowes
03.2019 - 06.2021
Technical Experience
Bexar County Information Technology
03.1994 - 09.2018
Re-Location
Levi’s Strauss Credit Union
06.1988 - 02.1994
High School -
Theodore Roosevelt High School
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