Ofelia Elizondo
DeSoto,TX
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving, customer relations and financial management.
Overview
13
13
years of professional experience
Work History
Branch Manager
KP Staffing
07.2019 - 09.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Assistant Branch Manager
People Ready Staffing
10.2011 - 07.2019
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Maintained friendly and professional customer interactions.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Education
High School Diploma -
Moises E Molina
Dallas, TX05-2002
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Client relationship management
- Staff training
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Grew new accounts in 6 months or less.
- Improved employee satisfaction and reduced turnover.
- 2020-2022 grew profit by over a 28-40%
Languages
Spanish
Full Professional
Timeline
Branch Manager
KP Staffing
07.2019 - 09.2024
Assistant Branch Manager
People Ready Staffing
10.2011 - 07.2019
High School Diploma -
Moises E Molina
Similar Profiles
Cornelius SinegalCornelius Sinegal
Truck Driver at KP StaffingTruck Driver at KP Staffing
Jennifer GutierrezJennifer Gutierrez
Production Lead at KP StaffingProduction Lead at KP Staffing
Raymond WilliamsRaymond Williams
Auction Driver at KP StaffingAuction Driver at KP Staffing