Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ofelia Marr

Ewa Beach,HI

Summary

With more than 13 years extensive experience at Hilton Grand Vacations, excelling in all aspects of Gifting, Vendor management and recent invoice reconciliation. Proven track record in process improvement and effective communication, enhancing operational efficiency and accuracy. Adept at generating insightful financial reports and fostering teamwork to drive project success and elevate customer satisfaction.

Overview

14
14
years of professional experience

Work History

Coordinator S&M Business Operations

Hilton Grand Vacations
Honolulu, HI
06.2024 - Current
  • Responsible for all areas of gifting duties, including the audit and reconciliation of daily activity transactions, new vendor and promotional product setup, and loading all necessary vendor information for over 200 concierges to utilize for booking tours and activities, contributing to increased timeshare sales.
  • Coordinate with Marketing, Accounting, and the Business Management Support Team to ensure projects are completed on time, with 100% efficiency.
  • Reconcile, resolve discrepancies, and prepare room night and activities vendor invoices for accurate and timely processing of payments.
  • Provide ongoing assistance with training on gifting programs and vouchering systems, ensuring that correct processes and procedures are followed according to marketing briefs and Business Management Rules.
  • Generate weekly and monthly reports for various Teams to include Finance, commissions and Activity Sales for tracking and recording expenses.

Gifting Specialist

Hilton Grand Vacations
Honolulu, HI
06.2011 - 05.2024
  • Implemented process improvement for recording activity sales transactions on the Finance Report to increase efficiency.
  • Generated reports to track performance metrics for marketing leaders.
  • Provide customer service for internal and external customers by resolving issues quickly and reducing costs to the company by avoiding potential guest disputes.
  • Audit and reconcile daily activity transactions booked by more than 130 Hawaii concierges to ensure amounts charged to guests are 100% accurate.
  • Maintained all Activity Vendor contracts are up to date, including agreements, certificates of insurance (COI), rates, and fact sheets to keep vendor activated.
  • Assist Accounting with year-end audits, and provide a detailed explanation of variances.

Education

Accounting

Leeward Community College
Pearl City, HI

Skills

  • Vendor management
  • Invoice reconciliation
  • Financial reporting
  • Process improvement
  • Customer service
  • Attention to detail
  • Problem solving
  • Effective communication
  • Teamwork and collaboration
  • Communication skills
  • Time management
  • Interpersonal skills
  • Organizational skills
  • Problem-solving abilities
  • Multitasking Abilities

Accomplishments

  • Hilton Integrity Award, 2nd Quarter 2016

Timeline

Coordinator S&M Business Operations

Hilton Grand Vacations
06.2024 - Current

Gifting Specialist

Hilton Grand Vacations
06.2011 - 05.2024

Accounting

Leeward Community College

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Ofelia Marr