OFELIA MARTINEZ
Channelview,TX
Summary
I’m currently seeking for better opportunities to expand my work ethic. I’m able to learn quick and adapt to busy circumstances.
Overview
12
12
years of professional experience
Work History
Optician
Community Eye Care
10.2019 - Current
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and used Tool to assist with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
SALES REP
METRO PCS
01.2017 - Current
- Provide excellent costumer service, help costumer get a better understanding about their device
- Exchange selling strategies with colleagues
- Handled customer complaints by establishing fair compromises for the company and costumer.
MEDICAL RECEPTIONIST
BAYSHORE PEDIATRICS
01.2011 - 01.2014
- Provide multitasks administrative support in a busy pediatric clinic
- Answer phones, handle co-pays, schedule appointments for five different doctors
- Manage medical file upkeep and office supply organizing.
Education
HIGH SCHOOL DIPLOMA - undefined
NORTH SHORE
Undergraduate , SAN JACINTO COLLEGE
Skills
- Diagnostic Evaluation
- Retail Sales
- Cleaning Techniques
- Glasses Fitting
- Office Cleaning
- Active Listening
- Preliminary Testing
- Customer Inquiries
- Optical Orders
- Electronic Medical Record (EMR) Systems
- Patient Flow
- Insurance Verification
- Customer Service
- Exam Prep
- Frame Fitting
- Clerical Support
- Business Operations Understanding
- Telephone Skills
- Time Management
- Sorting and Labeling
Languages
Spanish
Native or Bilingual
Timeline
Optician
Community Eye Care
10.2019 - Current
SALES REP
METRO PCS
01.2017 - Current
MEDICAL RECEPTIONIST
BAYSHORE PEDIATRICS
01.2011 - 01.2014
HIGH SCHOOL DIPLOMA - undefined
NORTH SHORE
Undergraduate , SAN JACINTO COLLEGE
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