Ofelia Quines
Cathedral City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Billing Coordinator
PAIN MANAGEMENT PHYSICIAN
05.2019 - 04.2021
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Organized accounts for financial audits and supported audit process.
- Maintained detailed understanding of insurance plans and company requirements.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Front Office Coordinator
Desert Regional Medical Center
06.2016 - 05.2019
- Established and maintained effective communication with patients and department staff, registration and Scheduling of patients, insurance verification
- Efficiently communication via telephone with other medical office staff members and patients
- Flexibility and ability to adapt to changes in assignments, efficiently handle busy days while under pressure
- Greet incoming patients and visitors, help navigate lost patients
- Help patients through confused and difficult times
- Surgery planning and scheduling for providers
- Referral intake and scheduling
- Verification of authorization approval
- Understanding of CPT and ICD 10 codes
- Cross train and help as needed in other departments as well as travel to other offices if needed
- Trainee to new staff members.
MEDICAL ASSISTANT
CONTOUR DERMATOLOGY AND COSMETIC SURGERY
03.2013 - 04.2016
- Escorting patients to the exam room, intake of vitals
- Educate patients on how to use skin care products and prescriptions given by physicians
- Prepare patients' rooms, prior to their arrival
- Observed and documented all patient status, treatment plan, and details performed in the room by physician
- Provided transportation, assistance and companionship to patients
- Kept facility stocked with necessary supplies, equipment and instruments as well as sanitation of exam rooms daily
- Comfort patients and provide them with reassurance and encouragement
- Participated in the maintenance of safe conditions within the facility and other related areas
- Mixed and prepared fillers
- Assisted Doctor in cosmetic and medical procedures
- Set up and prepare exam rooms for procedures and surgeries
- Anticipated patients and Doctors' needs
- Adhered to HIPAA
- Washed and autoclaved instruments daily
- Maintained a clean and professional look.
Customer Service
Target
08.2010 - 06.2013
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity
- Trained new employees quarterly
- Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning
- Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client
- Assisted customers with store and product complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
Premier Senior
Caregiver, Home Care
02.2010 - 10.2010
- Provided behavioral/emotional support and supervision
- Maintain household cleaniless
- Moved and carried equipment
- Prep daily meals
- Provide transportation for daily errands or appointments.
Education
Certificate in Medical Assistant -
Kaplan College
Skills
- Fast learner, reliable, open to learning something new every day
- Injections, Patient Care, Scheduling, Vital Signs, Medical Records
- Certifications/Licenses
- Medical Assistant
- Understand medical procedures, CPT and ICD 10 coding, filing, data entry, Active
- Learning, product sales, cosmetic knowledge, positive, multitask, work well under pressure, organized, accountable
- Flexible, referral coordinator, trainee, fast learning
- Diagnostic Codes
- Office Supplies and Inventory
- Customer Contact
Languages
Spanish
Native or Bilingual
Timeline
Billing Coordinator
PAIN MANAGEMENT PHYSICIAN
05.2019 - 04.2021
Front Office Coordinator
Desert Regional Medical Center
06.2016 - 05.2019
MEDICAL ASSISTANT
CONTOUR DERMATOLOGY AND COSMETIC SURGERY
03.2013 - 04.2016
Customer Service
Target
08.2010 - 06.2013
Premier Senior
Caregiver, Home Care
02.2010 - 10.2010
Certificate in Medical Assistant -
Kaplan College
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