Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Ofelia Trejo

Newcastle

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Cashier

Walmart
Newcastle
04.2022 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained work area and kept cash drawer organized.
  • Assisted customers in locating products throughout the store.
  • Maintained accurate cash register operations during busy shifts.
  • Provided exceptional customer service to enhance shopping experience.
  • Handled returns and exchanges according to store policies.
  • Collaborated with team members to ensure smooth daily operations.

Medicaid Eligibility Specialist

First Nations Community Healthsource
Albuquerque
06.2024 - 12.2024
  • Assessed Medicaid applications for eligibility and compliance with state regulations.
  • Provided guidance to applicants regarding program requirements and documentation needed.
  • Maintained accurate records of applications and communications in the database system.
  • Educated clients on benefits and services available through Medicaid programs.
  • Researched changes in Medicaid policies to ensure accurate information delivery.
  • Assisted in training new staff on application processes and eligibility criteria.
  • Compiled and documented information regarding applicant's income, assets, insurance coverage and other relevant data.
  • Established relationships with community organizations that provide assistance in obtaining health care services for low-income families.
  • Updated case management systems with current information regarding client status.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.

Office Assistant

Hope Works
Albuquerque
06.2020 - 06.2021
  • Managed incoming calls and directed inquiries to appropriate departments.
  • Organized and maintained office files for easy access and retrieval.
  • Coordinated schedules and appointments for office staff and management.
  • Implemented office supply inventory system to track usage effectively.
  • Supported team members with data entry and administrative tasks.
  • Performed routine maintenance on office equipment to ensure functionality.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Supported bookkeeping tasks such as invoicing and expense tracking.
  • Organized and scheduled meetings and appointments for management.
  • Delivered messages and ran errands.

Patient Navigator

First Nations Community Healthsource
Albuquerque
08.2014 - 06.2020
  • Coordinated patient appointments and follow-ups with healthcare providers.
  • Assisted patients in navigating healthcare services and community resources.
  • Educated patients on available health programs and benefits.
  • Developed and maintained relationships with community organizations and stakeholders.
  • Collaborated with healthcare teams to address patient needs effectively.
  • Facilitated communication between patients and medical professionals for clarity.
  • Maintained accurate records of patient interactions and outcomes in electronic health record systems.
  • Helped coordinate transportation arrangements for those without reliable means of getting around.
  • Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
  • Compiled reports on patient navigation activities for management review.
  • Acted as an advocate for vulnerable populations who may have difficulty accessing needed services.
  • Contacted patients to provide appointment reminders.
  • Maintained professional relationships with healthcare providers.
  • Developed strategies to reduce barriers encountered by patients in accessing care.
  • Attended team meetings to discuss patient cases and develop individualized care plans.
  • Assisted attorneys with case preparation and documentation organization.
  • Communicated with clients to gather information and provide updates.
  • Drafted legal documents, including briefs and motions, for review.
  • Scheduled appointments, court dates, and meetings for legal staff.
  • Scanned documents into electronic format for storage purposes.
  • Prepared correspondence to clients as requested by attorneys.
  • Managed high call volumes while maintaining quality service standards.
  • Trained new representatives on company procedures and systems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Verified accuracy of diagnostic codes assigned by providers through ICD-10-CM coding conventions and CPT coding guidelines.

Education

High School Diploma -

Rio Grande High
Albuquerque, NM
05-2012

Skills

  • Cash register operation
  • Medicaid eligibility assessment
  • Customer service excellence
  • Data entry accuracy
  • Payment processing
  • Office administration

References

  • Charlene, Lucero, 505-974-9012, First Nations Community Healthsource, Co-worker
  • Karla, Martinez, 505-514-8299, First Nations Community Healthsource
  • Alyssa, Thomas, Team Lead, 405-535-3282, Walmart

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Medicaid Eligibility Specialist

First Nations Community Healthsource
06.2024 - 12.2024

Cashier

Walmart
04.2022 - Current

Office Assistant

Hope Works
06.2020 - 06.2021

Patient Navigator

First Nations Community Healthsource
08.2014 - 06.2020

High School Diploma -

Rio Grande High

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