Ofelia Valadez
Tyler
Summary
Senior Certified Pharmacy Technician with 27 years of experience, knowledgeable and skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Known for collaborating effectively with healthcare teams and ensuring precise medication management. Adaptable and reliable, excelling in dynamic environments with focus on patient safety and satisfaction.
Overview
27
27
years of professional experience
Work History
Registered Certified Pharmacy Technician
Kroger
08.1998 - Current
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Received, reviewed, dispensed, and labeled over 400 prescriptions daily with accuracy.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
Education
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
Richland College
Dallas, TXSkills
- Preparing prescription orders
- Ordering and stocking medications
- Resolving customer issues
- Supporting pharmacy operations
- Labeling prescriptions
- Workflow Optimization
- Problem-solving skills
- Assisting pharmacist with working MTM and other clinical queues
- Resolving insurances issues efficiently
- Oversaw daily operations, including inventory management
- Provided training to junior pharmacy techinicians
Languages
English
Spanish
Timeline
Registered Certified Pharmacy Technician
Kroger
08.1998 - Current
Some College (No Degree) - Pharmacy (Pre-Pharmacy)
Richland College
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