Ofelia Vega
Bakersfield,CA
Summary
Highly organized Personal Assistant with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.
Overview
20
20
years of professional experience
Work History
Care Assistant
In Home Supportive Services
Bakersfield, CA
08.2019 - Current
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Administered medications under the direction of a registered nurse.
- Made beds, organized rooms and lightly cleaned to maintain sanitary living environments.
Call Center Representative
UFW Foundation
Bakersfield, CA
07.2019 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Navigated through computer systems to review information and respond appropriately to callers.
Personal Assistant
AFL&Sons Trucking Inc
Bakersfield, CA
06.2015 - 03.2017
- Coordinated travel arrangements, including flights, accommodations, and itineraries.
- Arranged conference calls with remote employees or clients located outside of local area.
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Utilized routing software to optimize delivery routes, improving efficiency.
- Prepared detailed reports on daily operations, including mileage, fuel consumption, and delivery times.
Medical Receptionist
Saint Mary Nephrology Medical
Bakersfield, CA
02.2012 - 06.2015
- Processed referrals for specialist care when requested by physicians or patients.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Receptionist
California Taxs Services
Bakersfield, CA
08.2009 - 04.2011
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated pick-up and delivery of express mail services.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Customer Service Cashier
Carl's Jr
Bakersfield, CA
05.2005 - 08.2009
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Suggested various operational strategies to increase productivity.
Education
GED -
West High School
Bakersfield, CA05-2008
Skills
- Personal care assistance
- Telephone skills
- Multitasking and prioritization
- Scheduling
- Project coordination experience
- Bilingual (Spanish to English )
- Multitasking and organization
- Billing support
- Medical records management
Languages
English
Professional
Spanish
Professional
Timeline
Care Assistant
In Home Supportive Services
08.2019 - Current
Call Center Representative
UFW Foundation
07.2019 - 10.2019
Personal Assistant
AFL&Sons Trucking Inc
06.2015 - 03.2017
Medical Receptionist
Saint Mary Nephrology Medical
02.2012 - 06.2015
Receptionist
California Taxs Services
08.2009 - 04.2011
Customer Service Cashier
Carl's Jr
05.2005 - 08.2009
GED -
West High School