Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ofelia Villanueva

Cleburne

Summary

I am interested in working for Voyce, in a translating or interpreting position. I have more than 17 years experience working in an office/ business environment where I use my interpreting and translating skill on a daily basis. I am confident in my work field and I multitask any task or job given in a timely manner. I work very well with others, and I have great customer service skills. I strive to be the best at my job and I look forward to hearing from Voyce for this employment opportunity.


Fluent Bilingual in English and Spanish; fast paced worker; cash office experience; 10 plus years of retail & customer service experience; Customer relations specialist; well organized; reports of financial office and scheduling depts; type 75-95 WPM; 10 touch key; work well with others and love to complete any given tasks on an efficient timely manner; very friendly, very bubbly and people person. Money services experience, supervise over 20 associates, anti theft trained, cashier experience, refunds, returns & exchanges experienced.

Overview

8
8
years of professional experience

Work History

Clerk

Johnson County Public Works
11.2020 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Interpreting and translating all documents and in person, assisting non speaking english customers
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer Service Manager

Walmart
04.2017 - 09.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Translated and interpretation where needed and when needed
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Receptionist

CISD
07.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Translated and interpretation skills used on a daily basis
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Customer Service Lead

Old Navy
03.2016 - 03.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
  • Interpretation and translation skills used on a daily basis

Education

Technical College - Dental Assistant

ATI Career Training Center - North Richland Hills
North Richland Hills, TX
07.2003

High School Diploma -

Cleburne High School
Cleburne, TX
06.2001

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Read, Speak & Write Fluently in English & Spanish
  • Type 75-95 wpm
  • Database entry
  • Administrative tasks
  • Filing systems
  • Prioritization
  • Mail Sorting
  • Customer Communication
  • Data Entry and 10-Key

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Clerk

Johnson County Public Works
11.2020 - Current

Receptionist

CISD
07.2017 - 12.2017

Customer Service Manager

Walmart
04.2017 - 09.2020

Customer Service Lead

Old Navy
03.2016 - 03.2017

Technical College - Dental Assistant

ATI Career Training Center - North Richland Hills

High School Diploma -

Cleburne High School

Similar Profiles

CREATE PROFILE
Ofelia Villanueva