Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ofeliedg A. Mejias

Raleigh,NC

Summary

Professional Bilingual Communications Specialist with 10 years of experience in the Corporate Communication field, possessing strong stakeholders engagement, customer service and organizational abilities. Developing and growing new skills in the Health and Durable Medical Equipments field. Ready for a new opportunity to get back to the Communications field, with a company that I can share my experience, improve my skills and grow together to achieve as a team the company goals.

Overview

12
12
years of professional experience

Work History

Billing Specialist

One Home
11.2022 - Current
  • Coding services, procedures, diagnoses, and treatments
  • Create and send invoices or claims for payment
  • Correct rejected claims
  • Track payments
  • Follow up with patients and insurance companies about outstanding bills
  • Develop and create the new hiring DME billers training on boarding material.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.

Fulfillment Coordinator

One Home
12.2018 - 11.2022
  • Provide order fulfillment in the administration of the ONE Programs to include: telephone coverage of customers, data entry of all calls and correspondence, making follow- up phone calls, handling any written correspondence, and other pending orders service requests
  • Provide verification of eligibility and contractual arrangements for types of services per Health
  • Plan specific direction
  • Coordinate all services and care per contractual arrangements, policy, and workflow
  • Provide assistance to Providers, health plans, other staff, and referral sources while educating and supporting the Utilization Management program
  • Handle any provider/beneficiary/health plan calls
  • Provides excellent customer service both to internal and external customers, while meeting daily goal requirements.
  • Followed procedures at all times for personal and team safety.

Marketing and Customer Service Coordinator

Dancers Gallery
09.2017 - 06.2021
  • Sales / Retail
  • Marketing
  • Social Media
  • Internal Communication
  • Graphic Design.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained and managed customer files and databases.
  • Set benchmarks for customer service employees and monitored progress against targets.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Communication Supervisor

PepsiCo Venezuela
12.2014 - 11.2016
  • Management of internal media (billboards, corporate email, TVs, POP)
  • Share the communication roles in PepsiCo Food Venezuela plants (Santa Cruz and La Grita)
  • Sales), ensuring an adequate control environment in both sides, maintaining levels on
  • Information & Communications
  • Management of internal media (billboards, corporate email, TVs, POP)
  • Support for specific processes, requirement for institutional relations with different audiences
  • Execute communications strategy and plan designed to motivate and engage frontline associates and forge stronger connections to senior management
  • Support for the coordination and execution of corporate events in all business units in
  • Venezuela (Communications Meeting, Operations Results Meeting, Focus Group)
  • Execution, design and implementation of communications plan, following guidelines established by LATAM, CASA and Venezuela contributing the proper management of operational risks and reputational local
  • Assist CASA and LATAM corporate communications team in Town Halls and PepsiCo Forums
  • Execute an employee communications platform, increasing reach, frequency, relevancy and segmentation to deliver corporate messaging and call-to-actions for each stakeholder as needed with best communication practices implementation
  • Drafting Organizational announcements, holding statements and key messages for leaders for meetings with the Front Line and Employees
  • Designs and create image for SASS (EHS Latam) department
  • Support and coordinate volunteering activities in both sites
  • Participation as a team in the multifunctional meeting as support in decisions regarding communication processes of the company
  • Ranger in the Training Strategic CRECE Program, being a trainer in the PepsiCo Plants
  • Professionalization Program
  • Develops communications plans to influence and guide large-scale change initiatives impacting people, business processes and technology.

Operational Marketing and Pricing Specialist

Iveco Venezuela
10.2013 - 12.2014
  • Design of internal communications strategies and change management for Parts & Services
  • Benchmarking of Parts & Services
  • Responsible for planning, development and implementation of Parts and Services marketing communications
  • Public Relations and Press Release
  • Internal and External Campaigns and Workshops (Parts & Services Department.
  • Utilized specialized software to capture and process data.
  • Created customized marketing materials to increase product awareness.
  • Generated reports to support development and implementation of marketing plans.

Regional Communication Coordinator

Ministry of Environment Venezuela
01.2012 - 09.2013
  • Research and write articles (Press Release)
  • Execution, design and implementation of the regional institutional events
  • Implementation of communication strategies
  • Execution, of communications plan, following guidelines established by the Ministry of
  • Environment Communication Department
  • Writing features and then submitting them to the editor before publication
  • Attending and organizing speeches, press launches, meetings and conferences etc
  • Sourcing and interviewing professionals
  • Conducting interviews in person and over the phone, tv or radio
  • My work has been published in the regional and national newspapers and web pages in Venezuela
  • Developed communications strategies to drive forward progress in public relations.

Education

Bachelor of Arts - Social Communication

Bicentenary of Aragua University
Venezuela
10.2009

Skills

  • Corporate Communications Internal and External Communications
  • Customer Service and Client Relations
  • Communication and employee engagement initiatives (all levels)
  • Health Information Policy and Procedure Development (Availity)
  • Medical Coding
  • Knowledge in operations/health (SAP, CPR)
  • Graphic Design, Software: Corel Draw, Photoshop, Image Ready
  • MS Office

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist

One Home
11.2022 - Current

Fulfillment Coordinator

One Home
12.2018 - 11.2022

Marketing and Customer Service Coordinator

Dancers Gallery
09.2017 - 06.2021

Communication Supervisor

PepsiCo Venezuela
12.2014 - 11.2016

Operational Marketing and Pricing Specialist

Iveco Venezuela
10.2013 - 12.2014

Regional Communication Coordinator

Ministry of Environment Venezuela
01.2012 - 09.2013

Bachelor of Arts - Social Communication

Bicentenary of Aragua University

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Ofeliedg A. Mejias