Jakia Dixon
Berkeley,MO
Summary
Driven and meticulous professional with extensive experience in data management and customer service, notably at Equifax. Excelled in data analysis and microsoft office, enhancing data governance and client satisfaction. Demonstrated exceptional ability to manage high-stress situations, improving customer loyalty and operational efficiency. Proven track record of delivering high-quality work on time, contributing significantly to organizational success.
Overview
12
12
years of professional experience
Work History
Data Specialist
Anacomp Inc.
08.2018 - Current
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Maintained files, records, and chronologies of entry activities.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
Data Entry Operator
The Midtown Group
09.2016 - 08.2018
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Data Entry Clerk
Canon Business Solutions
01.2014 - 09.2016
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Customer Service Representative
Equifax
01.2013 - 11.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
McCluer Senior High School
Florissant, MO05.2013
No Degree - CPR And First Aid
North County Technical High School
Florissant, MO05.2013
Skills
- Microsoft Office proficiency
- Spreadsheet Management
- Compiling Data
- Data Governance
- Call Center Experience
- Data Analysis
- Quality Assurance
- Data Entry
- Type 60 wpm
Timeline
Data Specialist
Anacomp Inc.
08.2018 - Current
Data Entry Operator
The Midtown Group
09.2016 - 08.2018
Data Entry Clerk
Canon Business Solutions
01.2014 - 09.2016
Customer Service Representative
Equifax
01.2013 - 11.2013
High School Diploma -
McCluer Senior High School
No Degree - CPR And First Aid
North County Technical High School
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