Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Jordan

Georgetown,SC

Summary

Friendly Produce Manager with commitment to excellent customer service. Reads financial statements and handle all inventory processes. Knowledge of organic and commercial growing practices and produce certification regulations.

Cheerful Produce Manager recognized and rewarded for engaging customers in friendly conversations while meeting diverse needs. In-depth knowledge of all fruits and vegetables sold in department, as well as relevant job-related safety, health and security rules. Hardworking and collaborative individual with 7 years of retail experience.

Overview

6
6
years of professional experience

Work History

Produce Department Assistant Manager

Food Lion
03.2023 - Current
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

General Manager

Independent Seafood
09.2020 - 03.2023
  • Manage payroll Customer service Bookkeeping Accounts payable and receivable
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Operations Manager, Customer Experience

Seven seas seafood
05.2017 - 09.2020
  • Customer service Manage daily operations Manage delivery routes and schedules Manage stock and inventory control Payroll
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored and replenished display inventory and restructured according to available stock.

Education

High school diploma -

Andrews High School
Andrews, SC
06.2017

Skills

  • Assistant manager experience
  • Cash handling
  • Delivery driver experience
  • Merchandising
  • Inventory control
  • Customer service
  • Warehouse experience
  • Payroll
  • Shipping & receiving
  • Store management
  • Time management
  • Motivational Leadership
  • Department Leadership
  • Cash Control
  • Profit and Loss Accountability
  • Produce Cleaning
  • Maintaining Clean Work Areas
  • Quality Control Analysis
  • Knowledge of All Produce
  • Company Safety Policies
  • Department Supervision
  • Creating Pricing Models
  • Weekly Payroll
  • Complex Problem-Solving
  • Pricing Tool Development
  • Accounts Payable and Accounts Receivable
  • Store Merchandising
  • Problem-Solving Strengths
  • Mathematical Calculation and Reasoning
  • Customer Service
  • Retail Effectiveness
  • Supplier Monitoring
  • Organizational Structuring
  • Policy Development and Enforcement
  • Strong Multitasking Skills
  • Scheduling Knowledge
  • Profit and Loss Control
  • Inventory Control
  • Sales Analysis

Timeline

Produce Department Assistant Manager

Food Lion
03.2023 - Current

General Manager

Independent Seafood
09.2020 - 03.2023

Operations Manager, Customer Experience

Seven seas seafood
05.2017 - 09.2020

High school diploma -

Andrews High School

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Caleb Jordan