Ofori Owusu-Addo
Charlotte,NC
Summary
Looking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem solving skills. Wanting to be a part of the right culture that can help cultivate me into being a well-rounded professional.
Overview
5
5
years of professional experience
Work History
Sales Development Representative 2
RingCentral, Inc.
Charlotte, United States
12.2021 - Current
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Developed, maintained and utilized diverse client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Demonstrated consistent track record of overachieving sales quotas.
- Liaised between clients and support team to quickly resolve issues.
Sales Development Representative
RingCentral
Charlotte, NC
04.2020 - Current
- Utilized consistent contact attempt process via phone, email and chat to follow-up, nurture and qualify leads generated by marketing campaigns.
- Prospected, educated and qualified leads to create sales-ready opportunities.
- Kept abreast of industry and technologies to ensure being trusted resource to prospects and customers.
- Followed established pre-sales process and consistently used Salesforce.com to document prospect interaction, ensuring efficient lead management.
- Developed and maintained daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type.
- Used consultative sales approach to understand and meet customer needs.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
Business Development Representative
Hendrick Automotive Group
09.2018 - 04.2020
- Contacted internet clients via e-mail and phone to schedule sales or service appointment.
- Responded to customer website request (internet inquiries).
- Contacted current customer base on current marketing incentives.
- Maintained and updated customer changes in database.
- Answered all incoming phone calls and scheduled sales or service appointment.
- Confirmed scheduled appointments with future customers.
- Notified necessary departments to inform of appointments set.
- Used CRM Software to perform daily tasks.
- Logged all customer comments into Dealership Management System.
- Forwarded any customer concerns to the correct department Manager and follow-up.
- Followed Safeguards rules and regulations.
- Was prepared for any other duties that were assigned.
Education
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
Charlotte, NC05.2018
Skills
- Customer Communication
- Knowledge of Product Features
- Persuasive Communication
- Customer Needs Analysis
- Customer Service
- Presenting Service Options
- Attention to Detail
- Sales Presentations
- Problem Solving
- CRM Software
- Service Education
- Relationship Building
Timeline
Sales Development Representative 2
RingCentral, Inc.
12.2021 - Current
Sales Development Representative
RingCentral
04.2020 - Current
Business Development Representative
Hendrick Automotive Group
09.2018 - 04.2020
Bachelor of Arts - Political Science
University of North Carolina At Charlotte
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