Oganya Eje UFUMAKA
New York,NY
Summary
Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
10
10
years of professional experience
Work History
Restaurant Associate
Black Rock Cafe
Manhattan, New York
02.2021 - 05.2026
- Delivered exceptional customer service to guests while managing check-ins, check-outs, and guest inquiries.
- Resolved guest concerns professionally, ensuring high levels of satisfaction and retention.
- Handled phone calls, reservations, and service requests with accuracy and efficiency.
- Maintained detailed records and processed transactions using company software systems.
- Coordinated with multiple departments to address guest needs and resolve issues promptly.
Server / Host / Hospitality Team Member
Eurest
Poughkeepsie, New York
04.2016 - 01.2021
- Provided personalized service to customers in a high-volume environment.
- Responded to customer questions and concerns while maintaining professionalism.
- Developed strong communication and conflict-resolution skills through daily customer interactions.
- Managed multiple tasks simultaneously while meeting service expectations.
- Built positive customer relationships, contributing to repeat business and customer loyalty.
Education
High School Diploma / GED -
Christopher Columbus High School
Skills
- Customer Service
- Guest Relations
- Conflict Resolution
- Phone & Email Communication
- Active Listening
- Problem Solving
- Data Entry
- Multitasking
- Time Management
- Microsoft Office
- Google Workspace
- Appointment Scheduling
- Order Processing
- Team Collaboration
- Remote Work Readiness
- Microsoft Word
- Microsoft Outlook
- Excel
- Google Docs
- Google Sheets
- Zoom
- Microsoft Teams
- Data Entry /Internet Navigation
- Typing Skills
- Strong multitasking
- Customer service
- Customer service focus
- Team player attitude
- Problem-solving capacity
- Attention to detail
Timeline
Restaurant Associate
Black Rock Cafe
02.2021 - 05.2026
Server / Host / Hospitality Team Member
Eurest
04.2016 - 01.2021
High School Diploma / GED -
Christopher Columbus High School
Additional Qualifications
- Dedicated home workspace
- Reliable internet connection
- Comfortable handling customer inquiries by phone, email, and chat
- Quick learner with strong attention to detail
- Flexible and adaptable in remote work environments