Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ogechi Kelechukwu

Houston,TX

Summary

Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.

Scrum Master

Created and implemented contingency plans to address potential risks. Led sprint reviews and planning meetings to promote full team engagement. Researched Current trends to stay knowledgeable in Scrum methods .Negotiated and managed project budgets to meet goals. Wrote, Updated and maintained project documentation .Partnered with project team members to identify and quickly address problems.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Correctional Officer

Texas Department Of Criminal Justice
03.2017 - 12.2022
  • Provided assistance and guidance to inmates regarding daily activities.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals within 25 to 30 minutes and conducted head counts and roll calls.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Supervised inmates during meals, recreation and other activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Enforced rules and regulations to maintain order among inmates.

Scrum Master

FOURJ'S COMMUNITY LIVING CENTER
12.2014 - 05.2017
  • Generated reports for IT project progress and performance.
  • Created and implemented contingency plans to address potential risks.
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Researched current trends to stay knowledgeable in Scrum methods.
  • Negotiated and managed project budgets to meet goals.
  • Wrote, updated and maintained project documentation.
  • Partnered with project team members to identify and quickly address problems.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Communicated project updates to stakeholders at all levels.

Customer Service Representative

WAZOBIA RESTURANT
10.2012 - 07.2014
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with 50 -70 customers a day about resolved issues to maintain high standards of customer service.
  • Updated account information to maintain customer records.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Business Analyst

DASBAC TRANSPORTATION LLC
07.2010 - 06.2012
  • Drafted reports on company financial metrics to assess successes and account for deficiencies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Executed analysis of risks and identified risk mitigation strategies.

Bank Teller

Ecobank Nig
08.2006 - 05.2010
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Assisted customers with compromised debit cards and issued new credentials.

Education

Bachelor of Science - Banking And Financial Support Services

EBONYI STATE UNIVERSITY
EBONYI STATE NIGERIA
07.2007

Skills

  • Occupational Hazard Mitigation
  • Recreational Activities
  • Operations Analysis
  • Speaking
  • Safety and Security
  • Violence Prevention
  • Professional scrum master 1{PSM 1}
    Methodologies- scrum, Agile - Kanban, Waterfall Software development life circle
    Certified SAFE 5 Scrum Master
    Certified DevOps Professional {CDOP}
    AWS DevOps Professional
    Basic Python Knowledge

Certification

  • Professional scrum master 1{PSM 1}
  • Methodologies- A - scrum, Agile - Kanban, Waterfall Software development life circle
  • Certified SAFE. 5 Scrum Master
  • Certified DevOps Professional {CDOP}
  • AWS DevOps Professional
  • Basic Python Knowledge

Timeline

Correctional Officer

Texas Department Of Criminal Justice
03.2017 - 12.2022

Scrum Master

FOURJ'S COMMUNITY LIVING CENTER
12.2014 - 05.2017

Customer Service Representative

WAZOBIA RESTURANT
10.2012 - 07.2014

Business Analyst

DASBAC TRANSPORTATION LLC
07.2010 - 06.2012

Bank Teller

Ecobank Nig
08.2006 - 05.2010

Bachelor of Science - Banking And Financial Support Services

EBONYI STATE UNIVERSITY

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Ogechi Kelechukwu