Ogeline Fonrose
Summary
Motivated and detail-oriented graduate student pursuing a master's degree in human resources management, eager to apply academic knowledge and practical skills in talent acquisition, employee relations, and organizational development. Seeking an opportunity to contribute to a dynamic HR team, enhance workplace culture, and support strategic HR initiatives while continuing to grow professionally.
Overview
10
10
years of professional experience
Work History
Patient Access Scheduler
Baptist Health Medical Group
03.2024 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Promoted a positive team environment by collaborating effectively with colleagues in managing high-volume call traffic during peak hours.
- Reduced no-show rates by implementing timely reminder calls and text messages for upcoming appointments.
- Contributed to increased clinic revenue by consistently maximizing daily schedules and accommodating additional appointments.
- Expedited urgent care requests from clinicians through proficient triaging of incoming calls, providing prompt attention where required.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Account Manager
Apex Insurance & Investment Group
08.2023 - 02.2024
- Develop and maintain strong relationships with clients to ensure their insurance needs are met.
- Identify and pursue new business opportunities to expand the company's client base.
- Analyze clients' insurance needs and recommend appropriate coverage options.
- Negotiate insurance contracts and pricing with clients and insurance carriers.
- Monitor and track insurance policies to ensure they are up-to-date and provide adequate coverage.
- Resolve any client issues or concerns in a timely and professional manner.
- Stay current on industry trends and developments to provide clients with the most up-to-date information.
- Collaborate with internal teams, such as underwriting and claims, to provide comprehensive insurance solutions to clients.
- Prepare and present reports on client accounts to management.
- Meet sales targets and revenue goals set by the company.
Executive Assistant
Lou Bachrodt Autogroup
07.2021 - 08.2023
- Provides high-level administrative support and assistance to the general manager and department managers
- Communicate with management on behalf of the GM
- Performs clerical and administrative tasks including maintaining records, drafting proposals, letters, memos, invoices, reports, and other documents for senior staff.
- Schedules and attends meetings on behalf of GM, taking notes and recording minutes.
- Receives incoming communication or memos on behalf of senior staff, reviews contents, determine importance, and summarizes and/or distributes contents to GM and appropriate staff.
- Maintains files and records as requested. Recordkeeping responsibilities may include overseeing and maintaining files of proposals, sales, etc.
- Oversee customer surveys and reviews, manages the annual calendar for general manager and department manager.
- Develop major goals to support broad function activities
- Conducting phone interviews and sorting through job applications .
- Ordering office supplies.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Facilitated training and onboarding for incoming office staff.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Operator Specialist
Drivers Alert
10.2020 - 07.2021
- Collecting reports for safe and unsafe drivers
- Editing reports.
- Following different scripts for special reports
- Providing customer service support
Administrative Assistant
Florida International University, FIU
06.2019 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Sales Associate
TJ Maxx and Homegoods
02.2019 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
File Clerk
Lou Bachrodt Autogroup
12.2016 - 01.2019
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Maintained physical and computer-based filing systems.
- Compiled and inventoried documents for archival.
After-School Counselor
Firewall Center - Americorp
08.2016 - 06.2017
- Organized fun and educational activities to enhance students creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Provided homework assistance to students, reinforcing concepts learned during the school day.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
Sales Associate
Macy's Department Store
09.2015 - 10.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH01-2026
Bachelor of Arts - Organizational Communication
Florida International University
Miami, FL12-2020
Skills
- Problem-solving
- Multitasking and organization
- Customer service
- Administrative support
Timeline
Patient Access Scheduler
Baptist Health Medical Group
03.2024 - Current
Account Manager
Apex Insurance & Investment Group
08.2023 - 02.2024
Executive Assistant
Lou Bachrodt Autogroup
07.2021 - 08.2023
Operator Specialist
Drivers Alert
10.2020 - 07.2021
Administrative Assistant
Florida International University, FIU
06.2019 - 10.2020
Sales Associate
TJ Maxx and Homegoods
02.2019 - 06.2019
File Clerk
Lou Bachrodt Autogroup
12.2016 - 01.2019
After-School Counselor
Firewall Center - Americorp
08.2016 - 06.2017
Sales Associate
Macy's Department Store
09.2015 - 10.2016
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Arts - Organizational Communication
Florida International University
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