OGHENETEGA Abere
Winnipeg,Manitoba
Summary
I am a highly motivated, hardworking and ambitious lady who has developed a mature and responsible approach to any task or challenge I am faced with. As a graduate student in Psychology, I am passionate about working with others to achieve a certain objective within a given time frame and with excellent results. I am also passionate in gaining experience in my field of study as I aspire to continue my education in Clinical psychology. Also, I am skilled with problem solving and meeting customer's needs.
Overview
6
6
years of professional experience
Work History
Virtual Customer Experience Specialist
Neo Financial Technologies Inc.
09.2022 - Current
- Deliver remarkable correspondence to customers through a multitude of virtual platforms including live chat, emails, social media, app review responses, and more.
- Use of tools such as Databricks, Zendesk etc to manage customer's inquiries.
- Use every customer interaction as an opportunity to educate and create lasting experiences that leave our customers better off than they were before.
- Be a champion and the voice of our customers by sharing feedback internally to drive continuous improvement to our customer experience and products.
- Provide long term solutions and support to our customers by escalating bugs and product issues.
- Learn, build and actively maintain a high level of expertise related to Neo's products and use that knowledge daily to effectively resolve customer issues.
- Collaborated with cross-functional teams to provide solutions to customer issues.
- Assist customers who need help in understanding the functionality and services available through the Neo App.
Customer Service Representative
TTEC Canada Inc
06.2021 - 12.2023
- Analyze and process customer requests regarding their bets, verifications and restrictions on their account.
- Check verification requests by third parties.
- Process customer's requests with the use of tools such as Zendesk, Mjolnir and UserHub.
- Provide clear and professional communication via email on customer's account needs.
- Process deposits and withdrawals made into accounts.
- Help provide necessary steps on how customers could gain access to their restricted accounts.
Roadside Rescue Agent
Skybridge Americas
06.2020 - 10.2020
- Received inbound calls and dispatched roadside assistance for Allstate Insurance customers who were in need of roadside assistance.
- Actively listened to customers and handled concerns quickly.
- Efficiently helped secure customer's roadside assistance.
- Calmed customers who were in emergency and dangerous situations, as well as locating customers who were stranded and needed help finding where they were.
- Followed current dispatch procedures to help ensure time delivery of customer's roadside assistance.
Customer Service Representative
SKIP THE DISHES
09.2018 - 10.2019
- Assisted customers via chats and phones interactions with order placement and restaurant support.
- Ensured delivery of positive experience to customers.
- Managed emails, chats, inbound and outbound calls from and to all stakeholders.
- Facilitated communication and mediation between all parties involved in each food delivery, helping to resolve any queries, complaints and concerns to ensure smooth running of the network.
- Incorporated my interpersonal, communication, and team skills to ensure optimal success.
Customer Service Representative
Skybridge Americas
05.2018 - 08.2018
- Answer customer telephone calls regarding existing accounts.
- Make requested policy and account changes.
- Respond to questions and concerns about service and escalate calls appropriately.
- Consult with customers to evaluate needs and determine best options.
- Counsel customers for options of payment services.
- Helped customers to process credit payments for their purchases.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
Customer Sales Representative
JW Research Company
07.2017 - 10.2017
- Maintain constant presence on sales floor to address customers.
- Shared product knowledge with customer while making personal recommendations.
- Contacted customers to discuss how their needs could be met with specific products and services.
- Consistently met and exceeded company's expectations for productivity and accuracy levels.
Education
Bachelor of Science - Psychology
University of Manitoba
Winnipeg, Manitoba10.2021
High School Diploma -
Sacred Heart High School
Benin city, Nigeria06.2014
Skills
Soft skills
- Organizational skills
- Effective communication
- Problem-solving abilities
- Time management
- Interpersonal skills
- Attention to detail
- Computer Proficiency
- Teamwork
Other Skills (Tools)
- Zendesk
- SQL
- Mjolnir
- Slack
- Databricks
- Sprout
- Microsoft Office
- Google Suites
- Jira
Timeline
Virtual Customer Experience Specialist
Neo Financial Technologies Inc.
09.2022 - Current
Customer Service Representative
TTEC Canada Inc
06.2021 - 12.2023
Roadside Rescue Agent
Skybridge Americas
06.2020 - 10.2020
Customer Service Representative
SKIP THE DISHES
09.2018 - 10.2019
Customer Service Representative
Skybridge Americas
05.2018 - 08.2018
Customer Sales Representative
JW Research Company
07.2017 - 10.2017
Bachelor of Science - Psychology
University of Manitoba
High School Diploma -
Sacred Heart High School
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