Open To Work
Ogina Savannah
Cedar Hill,TX
Work Preference
Summary
Corporate travel professional with significant experience in managing travel logistics and delivering efficient travel solutions. Known for strong team collaboration and commitment to achieving results, adaptable to changing needs. Expertise in travel coordination and client relationship management, valued for reliability and effective problem-solving.
Overview
20
20
years of professional experience
Work History
Travel and Housing Concierge
Caliber Healthcare Solutions
04.2024 - 05.2025
- Managed corporate travel arrangements, ensuring compliance with company policies and client preferences.
- Developed and maintained relationships with vendors to secure favorable rates and services for clients.
- Analyzed travel itineraries for cost efficiency and time optimization, providing strategic recommendations.
Travel Agent
Go Savannah Travel
02.2020 - 04.2024
- Developed customized travel itineraries based on client preferences and budgets.
- Coordinated logistics for domestic and international travel arrangements.
- Researched and evaluated travel destinations, accommodations, and activities to enhance client experiences.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly.
Collections Specialist
Rushmore Loan Management Services LLC
09.2018 - 02.2023
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
Escalations Manager/Foreclosure Specialist
Homepoint Financial
08.2016 - 08.2018
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Collaborated with cross-functional teams to develop strategies for reducing escalations and improving overall support quality.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Enhanced communication with clients by providing regular updates on the status of their foreclosure cases.
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
Loss Mitigation Specialist
JP Morgan Chase
04.2011 - 08.2016
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
- Reached out to borrowers to discuss current status and loan workout options.
- Helped customers navigate options to maintain homeownership.
Foreclosure Prevention Specialist
JP Morgan Chase
04.2011 - 04.2015
- Reduced foreclosure rates by providing timely assistance and personalized solutions to clients facing financial difficulties.
- Analyzed individual cases for potential loan modifications, resulting in successful mortgage retention for numerous clients.
- Maintained strong working relationships with lenders and servicers, ensuring efficient communication and resolution of client concerns.
- Streamlined the foreclosure prevention process through diligent case management, improving overall efficiency and client satisfaction.
- Educated clients on available government assistance programs, enabling informed decision-making during distressed times.
- Served as a liaison between clients, attorneys, court officials, and other stakeholders throughout the foreclosure process.
Bank Officer
Capitol One Bank
04.2008 - 07.2010
- Resolved complex account issues promptly, maintaining high levels of customer satisfaction and loyalty.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Increased recovery rates with consistent follow-up on overdue accounts.
- Processed payments thru offsets of banking accounts to uphold account agreement.
- Prevented fraud and banking errors thru audits.
Repossession Agent
Capital One bank
02.2006 - 04.2008
- Improved client satisfaction by promptly locating and recovering collateral assets.
- Enhanced company reputation through professional interactions with clients and debtors during the repossession process.
- Streamlined operations by maintaining accurate records of repossessions, inventory, and transport logs.
- Reduced recovery time with diligent research and effective communication between team members.
Closer-Mortgage Loans
First American Title
03.2005 - 01.2006
- Conducted thorough due diligence on property transactions, ensuring compliance with legal requirements and protecting client interests.
- Ensured seamless transaction coordination between various parties involved, including lenders, attorneys, and other professionals.
- Handled complex real estate transactions adeptly, navigating challenging situations while maintaining client trust and satisfaction.
- Assisted clients in understanding complex mortgage documents by providing clear explanations of terms and conditions during the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
Education
Bachelor Of Science Degree In FINANCE - Business Administration
University of Arkansas
Pine Bluff, ARSkills
- Attention to Detail
- Service Quality Standards
- Credit and Collections
- Customer Locating
- Skip Tracing
- Payment Processing
- Negotiation and Resolution
- FDCPA Compliance
- Collections
- Strong Negotiation Skills
- Analytical Thinking
Timeline
Travel and Housing Concierge
Caliber Healthcare Solutions
04.2024 - 05.2025
Travel Agent
Go Savannah Travel
02.2020 - 04.2024
Collections Specialist
Rushmore Loan Management Services LLC
09.2018 - 02.2023
Escalations Manager/Foreclosure Specialist
Homepoint Financial
08.2016 - 08.2018
Loss Mitigation Specialist
JP Morgan Chase
04.2011 - 08.2016
Foreclosure Prevention Specialist
JP Morgan Chase
04.2011 - 04.2015
Bank Officer
Capitol One Bank
04.2008 - 07.2010
Repossession Agent
Capital One bank
02.2006 - 04.2008
Closer-Mortgage Loans
First American Title
03.2005 - 01.2006
Bachelor Of Science Degree In FINANCE - Business Administration
University of Arkansas
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