Ognjen Madzarovic
Miami Beach,FL
Summary
Dynamic barista and waiter with a focus on team collaboration and training. Skilled in multitasking and optimizing operations to enhance productivity and guest satisfaction. Committed to fostering a positive dining atmosphere.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Waiter
Boucherie Union Square
Manhattan, New York
09.2024 - 08.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers promptly.
- Recommended menu items based on customer preferences and dietary needs.
- Assisted in training new waitstaff on restaurant protocols and menu items.
Head Barista - Menager
Caffè Barbaro Napoli
Rutherford, New Jersey
07.2023 - 09.2024
- Crafted high-quality espresso beverages that consistently met customer preferences, enhancing customer satisfaction.
- Trained and mentored junior baristas on advanced coffee preparation techniques.
- Managed team operations to streamline workflow, resulting in improved service speed and customer experience.
- Led team meetings to communicate objectives and share updates, fostering collaboration and alignment within the team.
- Designed and executed comprehensive pre-launch food and beverage menu, establishing standardized recipes and presentation guidelines.
Waiter/Bartender
Botany lounge
Clifton, New Jersey
08.2022 - 07.2023
- Delivered friendly, attentive service to elevate guest dining experience.
- Coordinated with team members to streamline workflow during peak hours.
- Handled various responsibilities to ensure smooth operations. in a fast-paced environment.
Waiter
Bubamara restaurant
Clifton, New Jersey
02.2022 - 08.2022
- Assisted guests with menu selections and dietary preferences effectively.
- Informed customers about specials, upselling additional food and drink items.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
Waiter
100 manira
podgorica, Montenegro
02.2021 - 01.2022
- Resolved guest complaints professionally, improving satisfaction and loyalty.
- Inquired with customers about their satisfaction during dining experience. to ensure that they were enjoying their meals.
- Processed customer orders accurately using point-of-sale system to ensure timely service.
Education
High School Diploma -
Hyde School
Bath, ME05-2022
Skills
- Point-of-sale systems
- Order accuracy
- Menu knowledge
- Dietary requirements
- Upselling strategies
- Customer service
- Team collaboration
Languages
English
Full Professional
Serbian
Full Professional
Timeline
Waiter
Boucherie Union Square
09.2024 - 08.2026
Head Barista - Menager
Caffè Barbaro Napoli
07.2023 - 09.2024
Waiter/Bartender
Botany lounge
08.2022 - 07.2023
Waiter
Bubamara restaurant
02.2022 - 08.2022
Waiter
100 manira
02.2021 - 01.2022
High School Diploma -
Hyde School