Ogonna Asuzu
Acworth,GA
Summary
Resourceful Customer Service Account Manager known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and relationship-building skills. Excel in conflict resolution, time management, and adaptability to ensure client satisfaction and loyalty. Committed to leveraging soft skills such as empathy, active listening, and teamwork to exceed customer expectations and contribute positively to company growth.
Overview
10
10
years of professional experience
Work History
Customer Service Account Manager
Federal Reserve Bank of Minneapolis
Acworth, GA
08.2023 - Current
- Assisted customers with opening new accounts, completing deposits and withdrawals, and setting up online banking services.
- Provided customer service to bank patrons by answering questions about products and services.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Modified, opened and closed customer accounts.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Managed investment accounts for the Federal Reserve Bank.
- Provided support to customers experiencing problems with their accounts.
- Enabled hassle-free investment opportunities for clients in various securities including EE bonds, I bonds and Treasury bills.
- Note-taking to ensure availability of discussion records
- Demonstrated adherence to security protocols when accessing financial accounts.
- Maintained accurate records of necessary payment and bond documentation.
- Facilitated the efficient transfer of deceased owner's securities to rightful beneficiaries.
Technical Support Representative
Teleperformance USA / UsBank
Atlanta, GA
02.2024 - 07.2024
- Provided customer service to bank customers, addressing questions and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Verified customer identification information with the applicable documents according to bank policies.
- Assisted customers with online banking services including account set up and password resets.
- Initiated stop payments on checks when required by customers.
- Monitored customer accounts for suspicious activity according to established protocols.
- Provided assistance with opening new accounts such as savings or checking accounts.
- Ensured compliance with all applicable federal regulations regarding banking operations.
- Reviewed all paperwork associated with each transaction prior to approving it for processing.
- Maintained financial accounts by processing customer adjustments.
- Performed special services for customers, ordering bank cards and checks.
Technical Support Representative
Concentrix / Apple
Acworth, GA
07.2022 - 01.2023
- Assisted customers with technical inquiries through multiple communication platforms.
- Troubleshot software and hardware issues for customer inquiries.
- Resolved escalated customer service issues in a timely manner.
- Provided technical support to customers over the phone and in person for Apple products.
- Resolved customer inquiries related to product functionality and usability.
- Repaired broken screens, keyboards, hard drives, memory upgrades. on Apple products.
- Diagnosed complex problems and identified solutions for a wide range of issues.
- Kept up-to-date with Apple's advancements in technology.
- Documented all repair processes accurately in the company's database system.
- Maintained positive working relationship with fellow staff and management.
- Enhanced customer satisfaction through knowledgeable and friendly service, effectively resolving issues.
Lead Foreman
Charlie's Angels Movers
07.2019 - 11.2021
- Organizing team and trucks to transport
- Work directly with clients to guide them through the move process
- Enhanced team techniques to ensure damages are minimized
- Designing multiple route timelines at the beginning of each shift
- Served as an on-site liaison for the company - branding/marketing
Sales Supervisor
HomeGoods
02.2015 - 05.2019
- Managed and supervised merchandise handling processes
- Unloaded 1000-1500 units of merchandise from trucks
- Managed a team of 7-10 backroom associates independently.
- Enforced store policies and safety regulations to ensure compliance
- Maintained accurate records of daily store information
- Assisted in the organization and stocking of merchandise in designated areas.
- Organized backroom storage area to ensure efficient use of space.
- Ensured compliance with all safety regulations, policies, and procedures.
- Unloaded shipments from vendors into the store's backroom.
- Performed weekly audits to ensure accuracy of product placement on shelves throughout the store.
- Collaborated with other team members to complete projects in a timely manner.
- Provided customer service support when needed at checkout registers or sales floor areas.
- Inspected incoming shipments for damage or discrepancies prior to acceptance.
- Disposed of excess materials following company guidelines for recycling or waste removal.
- Monitored stock levels within store departments; identified opportunities for improvement in processes related to inventory management.
- Kept stockroom clean and neat for maximum productivity.
- Tracked claims by processing damaged goods.
- Removed liquidation merchandise by maintaining and cleaning clearance areas.
- Prepared and led staff training and instruction.
Skills
- Team Management
- Customer Service
- Team Building
- Executive Decision Making
- Microsoft PowerPoint
- Word
- SharePoint
- Excel
- Escalation management
- Call Management
- Consultative Sales
- Data Collection
- Account updating
- Microsoft Office expertise
- Information Security
- Typing proficiency
- Product Promotion
- Order Processing
- Follow-up skills
- Technical Support
- Account Management
- Critical Thinking
- Spreadsheets
- Computer Proficiency
References
Available upon request.
References
References available upon request.
Timeline
Technical Support Representative
Teleperformance USA / UsBank
02.2024 - 07.2024
Customer Service Account Manager
Federal Reserve Bank of Minneapolis
08.2023 - Current
Technical Support Representative
Concentrix / Apple
07.2022 - 01.2023
Lead Foreman
Charlie's Angels Movers
07.2019 - 11.2021
Sales Supervisor
HomeGoods
02.2015 - 05.2019
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