OGUNGBEMI OLUWAMAYOWA DEBORAH
Team Lead, Accountant/Customer's Services Officer
Summary
To work in a dynamic business and competitive organization where my academics, work experience and creativity will be utilized.
A young vibrant forward looking graduate of accounting. I plan to build on the experience gained within and outside my degree to develop a career in my field and other business fields. I am ready to learn and able to demonstrate competence in a short period of time, I take initiative courageously and creatively. I believe my sense of adaptability; enthusiasm and time management skills make me a trustworthy team player. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in [finance and reconciliation Area of expertise] with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Accounting Assistant
Wema Bank PLC, Egbada, Branch
04.2022 - Current
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Team Lead, Cash Management
Wema Bank PLC,Marina
04.2020 - 08.2022
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Customer Care Officer
Wema Bank Plc
01.2016 - 03.2020
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Implemented innovative strategies for managing high-stress situations effectively.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Mastered various CRM software systems for effective tracking of client communications.
- Analyzed customer feedback to identify areas for improvement.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Kept accurate records of all customer interactions and transactions.
- Evaluated interactions between associates and customers to assess personnel performance.
Payroll officer
Ministry Of Finance
01.2014 - 01.2015
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
FINALS: ICAN PROFESSIONAL EXAMS
Institute of Chartered Accountant of Nigeria ICAN
03.2023
Bachelor of Science - Accounting
Osun State University,
Osun State 01.2013 - 09.2018
NYSC
National Youth Service Corps. NYSC
IMO State, Nigeria2015
Secondary School Certificate
Immanuel College High School Ibadan
Ibadan, Oyo State 01.1997 - 06.2003
Skills
Budget Forecasting
undefinedState Of Origin
Ekiti
Place Of Birth
Ibadan
Languages Spoken
English & Yoruba
Personal Information
- Date of Birth: 06/30/88
- Gender: Female
- Nationality: Nigerian
- Marital Status: Married
References
Available on request.
Timeline
Accounting Assistant
Wema Bank PLC, Egbada, Branch
04.2022 - Current
Team Lead, Cash Management
Wema Bank PLC,Marina
04.2020 - 08.2022
Customer Care Officer
Wema Bank Plc
01.2016 - 03.2020
Payroll officer
Ministry Of Finance
01.2014 - 01.2015
Bachelor of Science - Accounting
Osun State University,
01.2013 - 09.2018
Secondary School Certificate
Immanuel College High School Ibadan
01.1997 - 06.2003
FINALS: ICAN PROFESSIONAL EXAMS
Institute of Chartered Accountant of Nigeria ICAN
NYSC
National Youth Service Corps. NYSC
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