OGUNGBEMI OLUWAMAYOWA DEBORAH
Team Lead, Accountant/Customer's Services Officer
Summary
To work in a dynamic business and competitive organization where my academics, work experience and creativity will be utilized.
A young vibrant forward looking graduate of accounting. I plan to build on the experience gained within and outside my degree to develop a career in my field and other business fields. I am ready to learn and able to demonstrate competence in a short period of time, I take initiative courageously and creatively. I believe my sense of adaptability; enthusiasm and time management skills make me a trustworthy team player. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in [finance and reconciliation Area of expertise] with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Accounting Assistant
Wema Bank PLC, Egbada, Branch
04.2022 - Current
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Team Lead, Cash Management
Wema Bank PLC,Marina
04.2020 - 08.2022
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Customer Care Officer
Wema Bank Plc
01.2016 - 03.2020
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
- Implemented innovative strategies for managing high-stress situations effectively.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Consistently met or exceeded performance metrics, contributing to the success of the department as a whole.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
- Mastered various CRM software systems for effective tracking of client communications.
- Analyzed customer feedback to identify areas for improvement.
- Coordinated timely responses to online customer communication and researched complex issues.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Kept accurate records of all customer interactions and transactions.
- Evaluated interactions between associates and customers to assess personnel performance.
Payroll officer
Ministry Of Finance
01.2014 - 01.2015
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Streamlined accounting processes by implementing efficient organizational systems and procedures.
- Assisted in yearly budget planning process by providing accurate historical data analysis for informed decision-making purposes.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
- Optimized tax preparation process by accurately recording deductible expenses and providing detailed reports to tax professionals.
- Supported continuous improvement efforts within the department, actively participating in training sessions and workshops.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
- Safeguarded company assets, maintaining accurate inventory records and conducting periodic physical counts.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
FINALS: ICAN PROFESSIONAL EXAMS
Institute of Chartered Accountant of Nigeria ICAN
03.2023
Bachelor of Science - Accounting
Osun State University,
Osun State 01.2013 - 09.2018
NYSC
National Youth Service Corps. NYSC
IMO State, Nigeria2015
Secondary School Certificate
Immanuel College High School Ibadan
Ibadan, Oyo State 01.1997 - 06.2003
Skills
Budget Forecasting
Ability to set myself on achievable goals
General Ledger Entries
Administrative Support
Budget Forecasting
Invoicing and Billing
Regulatory Compliance
Customer Service
Invoice Verification
State Of Origin
Ekiti
Place Of Birth
Ibadan
Languages Spoken
English & Yoruba
Personal Information
- Date of Birth: 06/30/88
- Gender: Female
- Nationality: Nigerian
- Marital Status: Married
References
Available on request.
Timeline
Accounting Assistant
Wema Bank PLC, Egbada, Branch
04.2022 - Current
Team Lead, Cash Management
Wema Bank PLC,Marina
04.2020 - 08.2022
Customer Care Officer
Wema Bank Plc
01.2016 - 03.2020
Payroll officer
Ministry Of Finance
01.2014 - 01.2015
Bachelor of Science - Accounting
Osun State University,
01.2013 - 09.2018
Secondary School Certificate
Immanuel College High School Ibadan
01.1997 - 06.2003
FINALS: ICAN PROFESSIONAL EXAMS
Institute of Chartered Accountant of Nigeria ICAN
NYSC
National Youth Service Corps. NYSC