OGUNKAYODE BABALOLA
Brooklyn,NY
Summary
Experienced and compassionate Case Worker with over a decade of service supporting individuals and families through tailored care plans and community advocacy. Proven expertise in case management, assessment, and interdisciplinary collaboration. Recently served as a dedicated Case Worker at Platinum Community Cares. Recognized for empathetic client service, organizational skills, and commitment to improving lives through structured support and intervention.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Experienced with client advocacy, resource coordination, and case management. Utilizes strong interpersonal skills to build trust and support clients effectively. Track record of navigating complex social service systems to achieve positive outcomes.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Case Worker
Platinum Community Cares
01.2024 - 05.2025
- Managed caseloads, performed assessments, and coordinated individualized care plans
- Conducted home visits and advocated for clients’ access to services
- Created and maintained documentation and monthly progress reports
- Participated in interdisciplinary team meetings to review case strategies
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans to address unique client challenges and goals.
- Coordinated with community resources to facilitate access to essential support services.
- Monitored client progress and adjusted service plans to enhance well-being and outcomes.
- Educated clients on available resources, empowering them to advocate for their own needs.
- Implemented best practices in case management, improving workflow efficiency and client satisfaction.
- Mentored junior staff on effective casework strategies, enhancing team performance and professional development.
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Led case review meetings, fostering collaboration among multidisciplinary teams for optimal service delivery.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
Supervisor, PPME
Family Services Network of NY
11.2012 - 12.2023
- Oversaw program promotion and supervised field operations
- Enrolled and engaged members through coordinated outreach
- Reintegrated missing individuals and conducted case reviews
- Managed two field workers and tracked community participation
- Oversaw daily operations, ensuring adherence to company policies and safety regulations.
- Trained and mentored team members, fostering a culture of continuous improvement and accountability.
- Implemented workflow optimizations, enhancing productivity and reducing bottlenecks in processes.
- Coordinated cross-functional teams to resolve operational issues, improving communication and efficiency.
- Developed training programs for new employees, enhancing onboarding experiences and retention rates.
- Analyzed performance metrics to identify areas for process enhancement and operational effectiveness.
- Led initiatives to streamline inventory management, contributing to cost savings and resource allocation improvements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Care Manager
Family Services Network of NY
07.2012 - 11.2012
- Provided one-on-one support for clients with chronic conditions
- Conducted care management assessments and developed case plans
- Led interdisciplinary care planning and coordinated referrals
- Developed individualized care plans to address client needs and preferences.
- Coordinated interdisciplinary teams to ensure holistic service delivery for clients.
- Facilitated regular assessments to monitor client progress and adjust care strategies.
- Provided training and support to staff on best practices in client management.
Assistant Manager, Accounts
Citicorp Builder
08.2000 - 06.2012
- Supervised four bookkeepers and reconciled accounts receivable
- Scheduled personnel and managed client billing operations
- Led team in developing streamlined operational processes to enhance service delivery.
- Implemented staff training programs, improving employee performance and service quality.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Coordinated project initiatives, ensuring alignment with organizational goals and strategic objectives.
- Managed scheduling and resource allocation, optimizing workflow efficiency across departments.
Assistant Manager
Brooklyn Development Center
04.1996 - 08.2000
- Scheduled personnel, assessed contract proposals, and reported to board members
- Supervised five field workers and managed program logistics
- Led team in implementing operational improvements, enhancing workflow efficiency and service delivery.
- Mentored staff on best practices, fostering professional development and improving team performance.
- Streamlined processes to reduce administrative burdens, resulting in improved project turnaround times.
- Coordinated with cross-functional teams to align strategies and achieve organizational goals effectively.
- Analyzed performance data to identify areas for improvement, driving strategic initiatives across departments.
- Oversaw budget management and resource allocation, optimizing financial performance within projects.
- Facilitated communication between stakeholders, enhancing collaboration and project alignment across the organization.
- Developed training programs for new hires, ensuring consistent onboarding and knowledge transfer.
Office Manager
Femy Realty Inc.
01.1992 - 12.1998
- Managed office operations and supervised 25+ staff
- Reviewed financials and referred clients for mortgage approvals
- Streamlined office operations, enhancing efficiency and reducing administrative bottlenecks.
- Managed scheduling and coordination for team meetings, ensuring optimal time utilization.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Intern
NYC HRA/DSS
01.1995 - 04.1996
- Assisted with intake, service referral, and community resource coordination
- Assisted in processing applications for public assistance programs, ensuring compliance with guidelines.
- Conducted client interviews to gather information and assess eligibility for services.
- Collaborated with team members to streamline case management procedures and improve client experience.
- Utilized database systems to maintain accurate records of client interactions and service outcomes.
- Provided support in preparing reports on program effectiveness and service delivery metrics.
- Facilitated training sessions for new interns on operational workflows and best practices.
- Researched community resources to enhance support services offered to clients in need.
Education
Bachelor of Science - Public Administration
The City University of New York
205 E 42nd St, New York, NY 1001701.1998
Skills
- Case Management
- Client Advocacy
- Care Planning
- Crisis Intervention
- Community Outreach
- Team Leadership
- Record Keeping
- Interdisciplinary Collaboration
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Ethical practice
- Issue identification and resolution
Certification
Security License – Continuum Security Consultant Inc, 2022
Community Service
Food Pantry – Glory of God Christian Center, Volunteer, 2013, Present
Timeline
Case Worker
Platinum Community Cares
01.2024 - 05.2025
Supervisor, PPME
Family Services Network of NY
11.2012 - 12.2023
Care Manager
Family Services Network of NY
07.2012 - 11.2012
Assistant Manager, Accounts
Citicorp Builder
08.2000 - 06.2012
Assistant Manager
Brooklyn Development Center
04.1996 - 08.2000
Intern
NYC HRA/DSS
01.1995 - 04.1996
Office Manager
Femy Realty Inc.
01.1992 - 12.1998
Bachelor of Science - Public Administration
The City University of New York
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