Resourceful System Administrator able to respond to a wide range of challenges with a focused and creative approach. Highly effective at problem solving and decision making. Six years plus of progressive IT experience. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Startup Founder
Ohandjo Solutions-ASBL
2018.01 - Current
Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
Conducted target market research to scope out industry competition and identify advantageous trends.
Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Defined company roles and responsibilities to establish and enhance processes.
Identified business development challenges and customer concerns for proactive resolution.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Created organization's mission and vision statements for use by employees.
Directed market expansions to propel business forward, meet changing customer needs.
Prepared annual budgets with controls to prevent overages.
Established and maintained strong relationships with customers, vendors and strategic partners.
Monitored key business risks and established risk management procedures.
Founded performance- and merit-based evaluation system to assess staff performance.
Maintained P&L and shouldered corporate fiscal responsibility.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Linux System Administrator
Santa Rosa Consulting Inc.
2017.11 - 2021.05
Configured and maintained web servers with 10-15 end users.
Resolved trouble tickets to reduce the backlog from 276 to 65.
Installed, configured, and maintained Linux systems using RedHot.
Resolved issues and escalated problems with knowledgeable support and quality service.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Supervised and provided direction for six technical direct reports regarding network activities.
Resolved vulnerabilities by making improvements to network security.
Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.
Resolved trouble tickets to reduce backlog from Number to Number.
Interacted directly with users to diagnose and correct major system issues and address concerns.
Tuned system performance to optimize efficacy of new and existing hardware components.
Monitored networks and network devices to resolve technical problems quickly.
Researched and recommended new technologies and strategies for improving system performance.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Designed and evaluated WAN and LAN connectivity technologies.
Business Owner/Operator
Transport Transport Express Llc
2013.07 - Current
Adjusted software parameters to boost performance and incorporate new features for meeting customer needs.
Coordinated with CEO and company's leaders to evaluate and improve software and hardware interfaces.
Inspected equipment and assessed functionality and optimized controls.
Consulted with engineering team members to determine system loads and develop improvement plans.
Translated technical concepts and information into terms all parties could easily comprehend.
Worked closely with clients to establish problem specifications and system designs.
Maintained existing applications and designed and delivered new applications.
Reviewed client expectations and project parameters and suggested software packages that met requirements.
Evaluated potential software products based on new and existing system development and migration requirements.
Trained and motivated employees to perform daily business functions.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Lent business acumen to meet day-to-day strategic objectives.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Introduced new methods, practices, and systems to reduce turnaround time.
Conducted audit inspections and independent checks to verify parts and materials.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Linux Administrator
Proof Clinical Research
2015.10 - 2017.08
Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support.
Maintained a flexible schedule and responded to after-hours and weekend emergencies in a timely manner.
Standardized job tasks and trained junior team members on best practices and standards.
Resolved issues and escalated problems with knowledgeable support and quality service.
Made recommendations regarding infrastructure overhauls.
Planned and implemented upgrades to system hardware and software.
IT Consultant, Troubleshoot, Service Desk Assistant
Kennesaw State University
2009.05 - 2012.06
Adjusted software parameters to boost performance and incorporate new features for meeting customer needs.
Consulted with engineering team members to determine system loads and develop improvement plans.
Inspected equipment and assessed functionality and optimized controls.
Worked closely with clients to establish problem specifications and system designs.
Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
Walked clients and internal staff through troubleshooting steps to resolve common software issues.
Sales Associate
PSS World Medical Inc.
2008.02 - 2009.05
Tracked stock using company inventory management software.
Maintained records related to sales, returns and inventory availability.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Applied security and loss prevention training toward recognizing risks and helping to alleviate store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Associate of Science - Computer Engineering Technology