Summary
Overview
Work History
Education
Timeline
Generic

Oi Wood

Portland,OR

Summary

Proactive, goal-oriented, and dedicated professional with a strong background in customer service and sanitation, honed at Rose Villa. Proven ability to enhance guest experiences through meticulous cleaning and effective team collaboration. Skilled in conflict resolution, problem-solving skills and time management, consistently maintaining high standards of cleanliness and safety in fast-paced environments.

Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Environmental Services Housekeeper

Rose Villa
11.2023 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected guestrooms and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive guest experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Interacted with staff, guests, and families to demonstrate good customer service techniques.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Help other departments, such as, laundry and room rounds when needed.

Server

Thai Square
07.2013 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Education

Rex Putnam
Milwaukie, OR

Timeline

Environmental Services Housekeeper

Rose Villa
11.2023 - Current

Server

Thai Square
07.2013 - 12.2019

Rex Putnam

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