OIABELLA DOUKAS
West Columbia,SC
Summary
Dynamic customer service professional with proven leadership as a Cashier Team Lead. Skilled in cash handling and payment processing. Excel in training new hires and resolving customer issues efficiently. Known for my attention to detail and positive attitude. I consistently maintain high standards in operations while fostering a positive atmosphere.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Zaxby's
09.2023 - Current
- Performed strong customer service skills, with experience in resolving customer complaints efficiently and professionally.
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
- Balanced cash drawer and performed daily audit procedures.
- Maintained cleanliness of checkout area by sweeping floors, wiping down counters, emptying trash receptacles.
- Delivered quick, professional, and friendly check-out experience to customers.
- Served as a role model for other employees by demonstrating professionalism at all times.
- Collaborated with management to develop and implement new strategies for improved customer service.
- Coordinated work schedules with department managers to ensure proper coverage of shifts.
- Trained new cashiers on operational procedures, policies, and standards.
- Communicated regularly with store manager regarding inventory levels, customer inquiries, new product offerings, promotional campaigns.
- Processed cash, check, and credit cards for customer purchases.
- Delivered customer service by greeting customers and answering any store inquiries.
- Enforced store policies to ensure the protection of company items.
Milkshake Mixer
Sonic
01.2023 - 09.2023
- Accurately calculated costs of ingredients used for each shake order.
- Utilized excellent communication skills when interacting with customers, colleagues and supervisors alike.
- Developed skill in using commercial blenders and other kitchen equipment to create smooth, delicious drinks.
- Showed great attention to detail when preparing ingredients for each shake order.
- Efficiently operated ice cream machines while following all safety protocols.
- Highly proficient in adhering to health department regulations regarding food safety and sanitation standards.
- Skilled at multitasking between a variety of tasks such as cleaning duties, restocking supplies.
- Mastered the art of creating customized shakes according to customer specifications.
- Able to quickly learn new recipes for different types of shakes.
- Showed exceptional customer service skills by promptly responding to customers' orders and requests for information.
- Displayed strong organizational skills when stocking supplies and maintaining clean work area.
- Performed cleaning duties such as sweeping, scrubbing and polishing counters, steam tables, and other equipment, mopping, and washing dishes, to keep equipment, and facilities sanitary.
- Set up dining areas for meals and clear them following meals.
- Delivered orders to kitchens and picked up and serve food when it is ready.
- Arranged tables and decorations accorded to instructions.
Education
No Degree - Associate in Science (A.SJ in RN Candidate
River Bluff High School
Lexington, SC05-2026
Skills
- Customer focused
- Team Leader
- Attention to detail
- Customer oriented
- Positive attitude
- Problem solver
- Punctual and reliable
- Cash register operation
- Cash handling expertise; payment processing
- New hire training
Timeline
Cashier Team Lead
Zaxby's
09.2023 - Current
Milkshake Mixer
Sonic
01.2023 - 09.2023
No Degree - Associate in Science (A.SJ in RN Candidate
River Bluff High School
Awards
- Swimming
- Lacrosse