Oidovnorov Tumurbaatar
Torrance,CA
Summary
I was born and graduated high school in Mongolia. Have 2months of server experience and was working as a sales manager in family business for a year too. I am always on time and responsible.
Overview
4
4
years of professional experience
Work History
Server
Rosewood Restaurant
Ulaanbaatar, Mongolia
01.2018 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
- Checked guests' identification before serving alcoholic beverages.
- Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.
Education
Associate of Science - Business Administration And Management
El Camino College
Torrance, CA05.2023
Skills
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Conflict and Complaint Resolution
- Special Requests and Substitutions
- Customer Service and Rapport
- Order Accuracy and Delivery
- Warm and Friendly
- Food and Beverage Service
- Cool Under Pressure
- Transactions and Cash Handling
- Age Verification
- Team Player
- Greeting and Seating Guests
- Guest Seating Arrangements
- Waiting Tables
- Table Bussing
- Billing and Payment Processing
- Stocking and Replenishing
- Identification Requirements
- Guest Satisfaction
- Guest Inquiries
- Table Setting Arrangements
- Taking Reservations
- Daily Specials Memorization
- Check Payment Processing
- Anticipating Guest Needs
- Communications Protocols
- Room Preparation
Timeline
Server
Rosewood Restaurant
01.2018 - 03.2022
Associate of Science - Business Administration And Management
El Camino College
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