Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ojani Jaime

Smyrna,TN

Summary

Professional in regional support management with robust track record of enhancing branch operations and driving team performance. Known for strong focus on collaborative efforts and achieving impactful results. Reliable in adapting to changing needs, with key skills in strategic planning and operational oversight, and valued for excellent communication and leadership abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Regional Support Manager

Fujisan Franchising
09.2024 - Current
  • Monitored industry trends closely, staying informed about emerging technologies that could enhance support services offered by the company over time.
  • Spearheaded initiatives aimed at improving overall customer experience throughout the region.
  • Developed strong relationships with key clients, ensuring loyalty and repeat business.
  • Improved regional support operations by streamlining communication and documentation processes.
  • Collaborated with cross-functional teams to identify areas of improvement within the organization, leading to increased efficiency and productivity.
  • Ensured timely escalation of high-priority issues to appropriate departments for swift resolution, minimizing impact on customers'' businesses.
  • Conducted regular assessments of team members'' performance levels, identifying strengths and development opportunities as needed.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Regional Manager

SNOWFOX
03.2020 - 09.2024
  • Achieve business goals and revenue targets.
  • Overseeing daily operations, managing budgets, and setting performance objectives
  • Recruiting, training, and supporting general managers as well as conducting regular performance appraisals
  • Developing and implementing business, marketing, and advertising plans.
  • Managing internal and external stakeholder relations and negotiating contracts.
  • Dealing with escalated customer issues, incident reports, and legal actions
  • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.

Internal Program Manager

Peoplelink Staffing Solutions
09.2018 - 03.2020
  • Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.
  • Plan, coordinate, and direct the administrative functions of the organization
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Consult with top executives on strategic planning
  • Prepare regular reports of progress and forecasts to external and internals.
  • Provided deep talent management expertise, through leadership and strategic insights during the talent review sessions and discussions
  • Maintained employee data and kept updated accounts of all employment records.
  • Assisted in recruiting and training of new employees for the marketing and IT teams.
  • Administered payroll information, compensation materials, and benefits programs.
  • Serve as a link between an organization's management and its employees
  • Learned and used HRIS

Account Manager/Recruiter

Gojob
08.2017 - 09.2018
  • Developing and sustaining solid relationships with key clients that bring in the most income for the company.
  • Addressing and resolving key clients' complaints.
  • Acting as the main point of contact between key clients and internal teams.
  • Supervising the account teams assigned to each key client.
  • Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met.
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
  • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Acquire a thorough understanding of key customer needs and requirements
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to external and internals.

Education

Associate's degree - Hospitality and management

Sullivan University
Louisville, KY
09.2018

High School Diploma - undefined

Antioch High School
Nashville, TN
01.2012

Skills

  • Operations management
  • Mentoring
  • Business analysis
  • Training delivery
  • Teamwork and collaboration
  • Training and mentoring
  • Staff management
  • HR collaboration
  • Quality assurance
  • Continuous improvement
  • Business planning
  • Travel arrangements

Accomplishments

  • Collaborated with team of 35 in the development of Adoria Productions.
  • Supervised team of 50 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Driver's license
  • August 2016 to August 2030
  • Driver's License

Languages

English - Fluent
Spanish - Fluent

Timeline

Regional Support Manager

Fujisan Franchising
09.2024 - Current

Regional Manager

SNOWFOX
03.2020 - 09.2024

Internal Program Manager

Peoplelink Staffing Solutions
09.2018 - 03.2020

Account Manager/Recruiter

Gojob
08.2017 - 09.2018

High School Diploma - undefined

Antioch High School

Associate's degree - Hospitality and management

Sullivan University

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Ojani Jaime