Ojany Vegazo

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
• Cleaned and organized building areas as required.
• Performed cleaning and maintenance duties as directed.
• Maintained building exteriors for professional, clean presentation standards.
• Completed sweeping, mopping, and window-cleaning.
• Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
• Increased workplace safety by immediately reporting potential hazards.

Concierge-I delivered professional customer service to all the guest and residents. Which consisted of event planning, suggestions for restaurants or activities around the area, maintenance requests through BuildingLink to accommodate any fixtures the units needed upon resident request. gave keys to the residents whenever needed through the KeyLink system to verify them. ID'd all the guest that were going upstairs if they did not have PTE on BuildingLink and called the residents to get approval on sending them upstairs.

Doorman-At the door I provided security and surveilienced any activity by the building. Greeted all guest and residents which entered and left. helped the residents and guest put luggage inside of cars or help them bring groceries in if the bags were to heavy to carry. Swept the lobby and vacuumed my post.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

Greeted all residents and guest that entered the building. Guest were requested to show an ID in order to before going up stairs and had to be put in shiftlog in order to proceed for security purposes. Used BuildingLink to make maintenance request so the handyman or superintendent can assist with the work orders. Made incident reports then entered on shift log under high priority if something happened around the building premises or inside to keep a track record of all activities. accepted food deliveries to the front desk then then give to the porter so he can take them upstairs to the units. made reservations for residents

upon their request if they needed assistance.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

• Respond to emergencies in relation to cleaning hospital environment
• Dust furniture as well as equipment
• Collect dirty clothes for appropriate washing
• Removed all garbage bags and seperated them, ran the compactor
• Mopped all the floors and room alongside sweeping and wiping all door handles window sills and equipment to disinfect
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.