A lifelong technology enthusiast, extremely motivated and driven to accomplish goals and tasks. Seeking to contribute training and acquired skills within an Information Technical support role. Laboratory Equipment Installation| Customer Support Engineer. Help Desk Support Specialist. Asset Management
Overview
12
12
years of professional experience
1
1
Certification
Work History
Army National Guard
Army National Gaurd
Indianapolis, IN
03.2025 - Current
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Passionate about learning and committed to continual improvement.
Quality Control Specialist
XPO Logistics
04.2025 - 03.2026
Participated in customer and regulatory audits by providing necessary documentation.
Managed quality documentation, including audit records and compliance checklists.
Tracked and reported on key quality performance indicators (KPIs).
Conducted routine quality audits across various warehouse processes.
Supported the training of staff in quality procedures and documentation.
Quality Specialist
Covance
Indianapolis, IN
01.2023 - 03.2025
Conducted regular GMP and safety inspections in manufacturing areas to ensure adherence to regulatory standards.
Executed environmental and pathogen monitoring programs, including sample collection and analysis.
Reviewed laboratory results for accuracy and completion, escalating discrepancies as needed.
Assisted in the investigation of non-conforming products and supported root cause analysis.
Maintained detailed process logs and supported KPI reporting to ensure data integrity.
Provided general support for R&D trials and the introduction of new products.
Batch Release Specialist
BlueMarble Inc.
Indianapolis, IN
01.2020 - 12.2022
Performed timely release of raw materials and finished products according to cGMP standards.
Reviewed batch documentation for compliance with regulatory and internal quality standards.
Managed the controlled issuance and archival of batch records for manufacturing operations.
Collaborated with cross-functional teams to ensure the compliant disposition of products.
Verified the accuracy of product specifications against GMP guidelines.
Field Service Engineer
Synapse Technologies Limited
09.2014 - 01.2020
Installation of Software, printers, and other applications.
Communicate and troubleshoot with customers.
Provide Basic training to customers.
Accurately identify parts and supplies needed for repair.
Observe and perform all safety rules and precautions.
Complete written service report (work orders) of work performed.
Perform preventive maintenance on customer equipment.
Performing Instrument calibration after installation or repair.
Monitor the IT helpdesk for tickets assigned, processed, and escalated based on priority.
Document problems and conversations to create a log that can be referenced by other team members and for training purposes.
Education
Master’s - project management
Grand Canyon University
03-2028
Bachelor of Science - Computer Science
University of Greenwich
UK
01-2013
Bachelor of Arts (BA Hons) - Business Studies
Glyndwr University
01-2012
Diploma - Business Management
Glyndwr University
UK
01-2011
Skills
Teamwork and collaboration
Friendly, positive attitude
Customer service
Problem-solving
Certification
CompTIA IT Fundamentals, The Excel Center, Indianapolis, Indiana, U.S., 2020