Olivia Pressley
Richmondville,NY
Summary
Counseling and coordination professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Oneonta City Schools
01.2025 - Current
- Facilitated lesson plans and classroom activities to promote student engagement and learning
- Adapted instructional materials to meet diverse learning needs and accommodate various student abilities
- Collaborated with teachers to implement effective classroom management strategies and enhance student behavior
- Provided individualized support to students, fostering academic growth and confidence in their abilities
- Developed a positive classroom environment by establishing clear expectations and building rapport with students
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
Wedding Coordinator & Manager
Blenheim Hill Farm & Seven Ponds Farm
04.2024 - 10.2024
- Coordinated logistics for weddings, ensuring seamless execution of events and client satisfaction
- Developed detailed timelines and checklists to streamline event planning processes
- Facilitated communication between vendors and clients to align expectations and deliverables
- Implemented feedback mechanisms to enhance service quality and improve client experiences
- Managed on-site operations, directing staff and troubleshooting issues to maintain smooth workflow
- Developed creative solutions for last-minute changes or challenges that arose
- Staff event management for various teams including: overseeing set up/breakdown crew, servers, bartenders, housekeeping and groundsmen
- Hosting & checking in/out guests & property management
- Completing administrative work and conducting zoom meetings utilizing Google productivity software such as: Google docs, sheets, calendar, etc
- Bar management including inventory, batching cocktails, staff management & transfer/order planning
Server
Tagua Nut Cafe & Gift shop
06.2023 - 06.2024
- Delivered exceptional customer service, ensuring positive dining experiences and repeat business
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty
- Worked with POS system operating the cash register accurately handling cashless transactions processing exchanges/returns and providing payment receipts
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Assisting clients with shopping based on their preferences
- Merchandising tasks, maintaining organized floor, restocking, and display maintenance
- Experience in preparing coffee, cold drinks & light food as multiple roles in one shift
- Experience making multiple drinks whilst operating register and serving
Wedding Bartender/Server (Seasonal)
Blenheim Hill Farm/Seven Ponds Farm
06.2021 - 10.2022
- Operated as lead bartender and server in a busy service setting
- Crafted innovative cocktails, enhancing guest experiences and supporting farm-to-table initiatives
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Organized bar inventory, storage procedures to meet expected customer demands while minimizing waste
- Arranged table placement and decor for large events in a timely manner for rehearsal dinner, cocktail hour, reception and brunch
- Serving food and beverages to guests while remaining conscious of dietary restrictions based on religion or health
Direct Support Professional
Schoharie/Lexington ARC
06.2019 - 12.2021
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Followed the HIPAA privacy act
- Trained in CPR, first aid, lifting/transferring and food/nutrition
- Aid in implementing treatments, training programs, and behavioral plans
- Medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Documented all observations and daily progress
- Collaborated with interdisciplinary teams to ensure comprehensive support
- Advocated for clients' needs within the community and service systems
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Bachelor of Science -
Massachusetts College of Liberal Arts
North Adams, MA01.2023
Bachelor of Psychology -
Massachusetts College of Liberal Arts
North Adams, MA01.2022
Skills
- Customer service expertise
- Team management
- Forward-thinking approach
- Critical thinking and analysis
- Efficient time management
- Meticulous attention to detail
- Resourceful multitasking
- Proficient in research methodologies
- Skilled in Microsoft Office, Google Workspace, SPSS & social media platforms
- Multicultural competence
- Counseling and coaching
LANGUAGE
English
Intermediate French II
Timeline
Substitute Teacher
Oneonta City Schools
01.2025 - Current
Wedding Coordinator & Manager
Blenheim Hill Farm & Seven Ponds Farm
04.2024 - 10.2024
Server
Tagua Nut Cafe & Gift shop
06.2023 - 06.2024
Wedding Bartender/Server (Seasonal)
Blenheim Hill Farm/Seven Ponds Farm
06.2021 - 10.2022
Direct Support Professional
Schoharie/Lexington ARC
06.2019 - 12.2021
Bachelor of Science -
Massachusetts College of Liberal Arts
Bachelor of Psychology -
Massachusetts College of Liberal Arts