Summary
Overview
Work History
Education
Skills
Websites
Timeline
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OKAFOR CYPRIAN

Prague,Czechia

Summary

As an innovative IT professional, strong communication focused on a broader view of IT service management, marked by a holistic understanding of the functions of corporate IT. Productive and hardworking with a keen interest in process improvement, ensuring streamlined and effective operations and compliance with regulations and standards. With a knack for agile thinking and adept lean process optimization. I specialize in aligning technology solutions with both technical requirements and user expectations. Eager to learn infectious enthusiasm with a commitment to results, thriving in team environments, and championing a culture of operational agility and continuous improvement. Ready to bring a comprehensive, forward-thinking skill to help teams achieve goals and outlined metrics.

Overview

11
11
years of professional experience

Work History

Loding Partner Associate II

Expedia Group
08.2022 - Current
  • Maintained detailed and accurate case documentation, enhancing the effectiveness of case management and cross-team collaboration of over 14000 employees.
  • Proactively enhanced customer experiences in EMEA regions, advocating for self-service options and staying informed on product and service innovations of over 500 customers per month.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns of approximately 20 daily calls and emails.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times for the EMEA market.
  • Proactively volunteered for cross-functional teams consisting of over 200 participants, significantly contributing to the expansion of the company's product portfolio through diligent UAT testing and feedback collection.
  • Led shadow sessions for new employees to ensure smooth company culture and workflow integration.
  • Participated in team Fish Bone initiatives to improve the team collectively. Performance.
  • Increased customer service success rates by quickly resolving issues while maintaining SLA.

FACILITY COORDINATOR

Jarov II Dormitory
01.2022 - Current
  • Managed and supported approximately 100 students and residents per week, assisting with recordkeeping information documentation of bookings at the & Sports Center.
  • Maintenance of gadgets, equipment, and general facility management.
  • Served as point of contact for students and residents seeking support and information.

BUSINESS MANAGER

Ogbeetech Mirco Systems Limited
12.2018 - 08.2021
  • Implemented a feasible road map for the team project initiation, planning, execution testing, deployment, and closing
  • Assess the company's performance against its plans and goals
  • Plan assign and coordinate staff work activities.
  • Developed comprehensive risk management strategies to minimize potential threats to business stability.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Interacted well with customers to build connections and nurture relationships.

IT SUPPORT SPECIALIST

Federal House of Assembly Nigeria
06.2015 - 09.2018
  • Facilitated Windows Configuration,, and troubleshooting of user workstations, printers, mobile devices, and office equipment
  • Resolved user administration issues (e.g., Active Directory, creating/deactivating accounts, password reset, and security groups)
  • Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
  • Develped ticketing systems to manage and process support actions and requests.
  • Delivered onsite technical support for 10 employees.

ASSISTANT PROJECT MANAGER

Webbyklet Nigeria Limited
02.2013 - 02.2014
  • Coordinated project and team member performance closely to quickly intervene in mistakes or delays.
  • Enhanced team collaboration through regular meetings, clear communication, and shared goal setting.
  • Supported timely project delivery by proactively identifying risks and developing mitigation plans.
  • Facilitated smooth project handovers to clients by ensuring thorough documentation and comprehensive training sessions.
  • Ensured client satisfaction through consistent communication, providing progress updates, and promptly addressing concerns.
  • Aided in achieving project objectives by diligently monitoring timelines, milestones, and deliverables.

Education

Master of Science - INFORMATION SYSTEMS MANAGEMENT

Prague University of Economics And Business
Prague, Czechia
01.2023

Bachelor of Science - COMPUTER APPLICATION

Manonmaniam Sundanrar University
04.2013

Skills

  • Salesforce CRM expertise
  • Proficiency in ITIL
  • Lean thinking approach
  • Skilled in project management
  • Business development acumen
  • Technical proficiency
  • Effective communication skills
  • Strong in change management
  • Mentoring and coaching capabilities
  • Proficient in risk assessment
  • Research and Design
  • Adept at cross-functional collaboration

Timeline

Loding Partner Associate II

Expedia Group
08.2022 - Current

FACILITY COORDINATOR

Jarov II Dormitory
01.2022 - Current

BUSINESS MANAGER

Ogbeetech Mirco Systems Limited
12.2018 - 08.2021

IT SUPPORT SPECIALIST

Federal House of Assembly Nigeria
06.2015 - 09.2018

ASSISTANT PROJECT MANAGER

Webbyklet Nigeria Limited
02.2013 - 02.2014

Master of Science - INFORMATION SYSTEMS MANAGEMENT

Prague University of Economics And Business

Bachelor of Science - COMPUTER APPLICATION

Manonmaniam Sundanrar University

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OKAFOR CYPRIAN