Saion Peebles
Melbourne,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly observant and diligent with integrity, strong attention to detail and excellent problem-solving abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Security Field Training Officer
Florida Institute of Technology
06.2025 - Current
- Serve as the primary point of contact for new security personnel during their intensive, on-the-job training period.
- Act as a role model, demonstrating the professional standards and ethical conduct expected of the department.
- Teach trainees the department's policies and procedures, and demonstrate how to apply them to daily duties and specific situations.
- Conduct daily performance evaluations, observing new officers in the field and documenting their progress.
Security Officer
Florida Institute Of Technology
05.2024 - Current
- Ensure campus safety through patrols and emergency response, enhancing security measures.
- Conduct initial investigations, aiding in policy compliance and incident resolution.
- Facilitate safety awareness, providing guidance and support to university community.
- Coordinate with departments to address safety hazards, ensuring a secure environment.
- Manage special event logistics, optimizing traffic and crowd control.
- Conducted regular patrols to enhance campus safety, leading to a noticeable decline in reported incidents and fostering a secure environment for students and visitors.
- Identified and reported potential safety hazards, coordinating with relevant departments to implement effective solutions and improve overall campus safety.
- Worked alongside local law enforcement and emergency services during incidents, ensuring swift response and follow-up, ultimately enhancing community trust.
- Provided safety awareness and assistance to the campus community, strengthening relationships and ensuring a welcoming environment for all.
- Maintained comprehensive incident reports and activity logs using the CAD system, ensuring accurate documentation and timely communication of critical information.
- Enhanced campus safety protocols by conducting thorough patrols, resulting in a noticeable decline in reported incidents and increased student confidence.
Security Officer
Allied Universal Security Services
10.2021 - 01.2024
- Protected entrances by scanning individuals and bags via manual checks or x-ray machine.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement. Monitored and analyzed multiple CCTV feeds to identify potential threats, enhancing overall safety and reducing incident response times.
- Executed thorough security checks at entrances, minimizing unauthorized access and fostering a secure environment for guests and staff.
- Worked alongside law enforcement to report suspicious activities, strengthening community safety and ensuring timely intervention.
- Conducted regular patrols and documented findings to identify security vulnerabilities, leading to improved protocols and heightened awareness.
- Provided friendly and professional service to guests, cultivating a welcoming atmosphere while prioritizing safety and vigilance.
- Monitored CCTV feeds to swiftly identify threats, enhancing safety and reducing response times to security incidents.
Call Center Representative
Kaiser Permanente
06.2019 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs. Streamlined call handling processes, achieving noticeable results in customer satisfaction and reducing average response times.
- Fostered strong relationships with clients by actively listening and providing tailored solutions, enhancing client loyalty.
- Analyzed customer feedback trends to identify service gaps, leading to targeted training initiatives and improved team performance.
- Implemented a new tracking system for customer inquiries, resulting in improved response accuracy and quicker resolutions.
- Coordinated with cross-functional teams to address client concerns, ensuring seamless communication and effective problem-solving.
- Managed high call volumes while enhancing customer satisfaction, achieving marked improvements in response times through streamlined processes.
Sales Associate
H&M Hennes & Mauritz
11.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.Enhanced customer engagement by creating visually appealing merchandise displays, leading to noticeable increases in foot traffic and sales.
- Monitored inventory levels and utilized sales data to optimize stock placement, resulting in substantial improvements in product availability.
- Worked with team members to streamline the checkout process, reducing wait times and improving overall customer satisfaction.
- Provided exceptional service by assisting customers with product inquiries, fostering a welcoming atmosphere that encouraged repeat visits.
- Accurately processed cash transactions and managed returns according to company policy, ensuring financial integrity and customer trust.
- Enhanced customer engagement through strategic merchandise displays, leading to noticeable increases in foot traffic and overall sales.
Education
High School Diploma -
Grimsley High School
Greensboro, NC06.2020
Skills
- Customer Service
- CCTV Monitoring
- Problem-Solving
- Critical Thinking
- Security Operations
- Emergency Response
- Coaching and mentoring
- De-escalation techniques
- Customer consulting
- Staff training
- Multitasking and organization
- Hospitality and accommodation
- Computer proficiency
Timeline
Security Field Training Officer
Florida Institute of Technology
06.2025 - Current
Security Officer
Florida Institute Of Technology
05.2024 - Current
Security Officer
Allied Universal Security Services
10.2021 - 01.2024
Sales Associate
H&M Hennes & Mauritz
11.2020 - 07.2021
Call Center Representative
Kaiser Permanente
06.2019 - 08.2021
High School Diploma -
Grimsley High School