Summary
Overview
Work History
Education
Skills
Timeline
Generic

Okearia Jordan

Irving

Summary

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

17
17
years of professional experience

Work History

Retail Sales Associate

Amazon
08.2020 - Current
  • Greeted customers and helped with questions and selections.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed comprehensive training materials for new hires, resulting in increased productivity and reduced onboarding time.

Patient Care Coordinator

Total Health Primary Care
05.2022 - 01.2025
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.

Ramp Agent

UPS
03.2021 - 05.2022
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded freight and assisted crew with bags for over 3 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Pharmacy Customer Service Representative (WFH)

OptumRx
01.2020 - 03.2021
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
  • Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.

Patient Care Technician ( Children Hospital)

University of Mississippi Medical Center, UMMC
09.2015 - 12.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
  • Collaborated with cross-functional teams to ensure timely delivery of materials, contributing to project success.

Teacher

Little Footprints Learning Center
08.2016 - 12.2017
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
  • Completed documentation on individual children and teachers for recordkeeping.
  • Applied play-based strategies to provide diverse approaches to learning.

Front End Team Member

Walmart
01.2014 - 03.2016
  • Conducted regular code reviews to maintain high-quality code standards within the team, identifying areas for improvement or optimization.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Teacher

Kids World Center
06.2013 - 08.2015
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Cashier

Ramsey Grocery
11.2008 - 03.2012
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Arts - Childcare and Family Education

Jackson State University
Jackson, MS
08-2027

Phlebotomy certification - undefined

Hinds Community College
Jackson, MS
08.2017

Certificate of Certification - CNA

Madison Career and Technical Center
Madison, MS
08.2015

Associate of Arts - Pre-Nursing

Holmes Community College
Ridgeland, MS
05.2012

High School Diploma -

Madison Central
Madison, MS
05-2009

Skills

  • Cross-functional teamwork
  • Technical proficiency
  • Effective client interaction abilities
  • Client relationship management
  • Stock management and logistics
  • Proficient in engaging diverse audiences
  • Independent and team-oriented worker

Timeline

Patient Care Coordinator

Total Health Primary Care
05.2022 - 01.2025

Ramp Agent

UPS
03.2021 - 05.2022

Retail Sales Associate

Amazon
08.2020 - Current

Pharmacy Customer Service Representative (WFH)

OptumRx
01.2020 - 03.2021

Teacher

Little Footprints Learning Center
08.2016 - 12.2017

Patient Care Technician ( Children Hospital)

University of Mississippi Medical Center, UMMC
09.2015 - 12.2019

Front End Team Member

Walmart
01.2014 - 03.2016

Teacher

Kids World Center
06.2013 - 08.2015

Cashier

Ramsey Grocery
11.2008 - 03.2012

Phlebotomy certification - undefined

Hinds Community College

Certificate of Certification - CNA

Madison Career and Technical Center

Associate of Arts - Pre-Nursing

Holmes Community College

Bachelor of Arts - Childcare and Family Education

Jackson State University

High School Diploma -

Madison Central

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