OKECHUKWU IKEJIMBA

IT Support Technician

RECRO CASA SOLUTIONS

Abuja Nigeria

01.2015 - 01.2021

Delivered on-site and remote IT support to small business clients in various industries
Diagnosed and resolved hardware and software issues, including network connectivity problems
Installed and configured routers, switches, and access points to optimize network performance
Provided training to end-users on using software applications and best practices for cybersecurity.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Prioritized and organized tasks to efficiently accomplish service goals.
Achieved cost-savings by developing functional solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planned and completed group projects, working smoothly with others.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated leadership by making improvements to work processes and helping to train others.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained schedule of class assignments to meet deadlines.
Exceeded customer satisfaction by finding creative solutions to problems.