Okechukwu Osuji
Owerri,Imo
Summary
Results-driven Relationship/Business Manager, Program Manager with 14+ years of banking experience, expertise in customer service, relationship management, and monitoring & evaluation. Proven track record of success in managing complex business issues, leading teams, and driving performance excellence. Passionate about human rights, child protection, and community development, with experience working with marginalized communities. Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead -Project 7m Customers, Project Monitoring and Evaluation Unit
Fidelity Bank PLC
Ikenegbu, Imo State
08.2021 - 01.2024
- As the Team Lead, I am proud to report that we not only met but exceeded the project's target of mobilizing 7 million additional customers to the bank
- Through our strategic mobilization efforts, we were able to add a total of 8.2 million new customers to the bank's books, surpassing the initial target by 1.2 million
- This achievement was made possible through:
- 1
- Effective market segmentation and targeting
- 2
- Innovative product offerings and promotions
- 3
- Strategic partnerships and collaborations
- 4
- Enhanced customer experience and service delivery
- 5
- Data-driven decision making and performance monitoring
- The 8.2 million new customers added to the bank's books represent a significant increase in market share and revenue growth potential
- The breakdown of the additional customers mobilized is as follows:
- - 3.5 million new savings account holders
- - 2.5 million new credit customers
- - 1.2 million new mobile banking users
- - 1 million new debit card holders
- Exceeding the 7 million mark is a testament to the team's hard work, dedication, and commitment to delivering exceptional results
- We continue to build on this success, exploring new opportunities to drive growth and expand the bank's customer base
Business Branch Manager
UBA PLC
Ariara Branch
04.2019 - 04.2021
- Ensured that the branch was continuously in an upward growth trajectory in all indices
- Grew the branch balance sheet position from N4.8BN[$4.8m] to N8.2BN[$8.2m]
- Supported the Regional Bank Head in administering and managing the region
- Assisted in the identification and interpretation of strategies and techniques to grow the bank's position
- Developed new relationships and managed existing ones
- Provided administrative support to the relationship officers under my unit
Relationship Officer/Profit Centre Manager
UBA PLC
Owerri
04.2008 - 04.2019
- Managed customer balance sheet growth and relationship management of existing ones
- Handled account opening, risk asset processing, and contingent liabilities processing
- Conducted data mining of prospective customers
- Rendered reports on marketing and sales activity to the Branch Manager
Education
Master of Science - Sports Management
Liberty University Online Masters Program
Lynchburg, VA05.2025
Skills
- Portfolio growth
- Sales Reporting
- Customer Education and Consulting
- Value Selling
- Customer Portfolio Management
- Relationship Management
- Relationship Review Process
- Banking
- Service Assistance
- Relationship Building
- Overcoming Objections
- Excellent Communication
- Policy Management
- Client Engagement
- Product Recommendations
- New Business Development
- Solution Management
- Client Acquisition
- Relationship Building and Management
- De-Escalation Techniques
- Issue Resolution
- Customer Relationships
- Customer Relationship Management
- Sales Proficiency
- Time Management
- CRM Proficiency
- Strategic Planning
- Sales Data Analysis
- Risk Mitigation
- Performance Analysis
- Budget Presentation & Management
- Financial Advising
- CRM Tracking
- Ms Office Tools Expertise
- Monitoring and Evaluation
- Performance Evaluation
- Team Leadership
- Critical Thinking
- Attention to Detail
- Community Development
- Human Rights and Conflict Resolution
- Business Development
- Financial Management
- Project Management
- Customer Service
- Employee management
- Analytical Thinking
- Documentation And Reporting
Certification
- Economic Evaluation Basics, Global Health E-Learning Centre, 06/19
- Data Use for Program Managers, Global Health E-Learning Centre
- Professional Conduct & Ethics Certification, Central Bank of Nigeria, 12/23
- Associate – Chartered Institute of Finance and Control of Nigeria, 2017
- Result-Oriented Employee, Zolts Limited, 2015
- Personal effectiveness and Attitude reorientation, JMG Consulting, 2008
Accomplishments
- Fidelity Banks Plc MD/CEO Best Customer centric staff, 2022
- Fidelity Banks Plc MD/CEO Best Business Manager Award, 2022
- Abia Imo Regional Bank Best Business Manager Award, 2022
Languages
English
Professional
Activities and Voluntering
· Partner In Hope Of St Jude’s Children Research Hospital- March 2024 Date
· Member St Vincent De Paul Help The Poor Volunteer Group- St Mathew Catholic Church, Owerri, Imo State Nigeria
References
References available upon request.
Timeline
Team Lead -Project 7m Customers, Project Monitoring and Evaluation Unit
Fidelity Bank PLC
08.2021 - 01.2024
Business Branch Manager
UBA PLC
04.2019 - 04.2021
Relationship Officer/Profit Centre Manager
UBA PLC
04.2008 - 04.2019
Master of Science - Sports Management
Liberty University Online Masters Program
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