Okecia Demming
Kilmichael,MS
Summary
I have over 8 years experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. My adeptness in office administration and customer service has consistently contributed to positive business outcomes. Having a background in various office setting I am knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
Work History
Receptionist /Assistant Business Office Manager
Rolling Hills Developmental Center
09.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Medicaid SSI and SSA payments, processed transactions and updated relevant records.
Customer Service Representative
Sitel
05.2015 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Support Professional
Mississippi Rehabilitations Services
03.2012 - 07.2015
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Substitute Teacher, K-12
Montgomery County Schools
08.2012 - 05.2014
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
High School Diploma
Montgomery County High
Kilmichael Mississippi Associate Degree - Social Work
Holmes Community College
Grenada MSBachelors Of Art - Social Work
Mississippi State University
StarkvilleSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Office Administration
- File Management
- Mail handling
- Multi-line telephone operation
- Tech-Savvy
- Performance Improvement
- Bookkeeping
- Information Protection
- Mail distribution
- Technical Support
- Office equipment operations
- Spreadsheet tracking
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Computer Proficiency
- Word Processing
- Supply Ordering
- 45 wpm Typing Speed
Affiliations
Order of Eastern Star Zora Chapter #128
Timeline
Receptionist /Assistant Business Office Manager
Rolling Hills Developmental Center
09.2021 - Current
Customer Service Representative
Sitel
05.2015 - 07.2021
Substitute Teacher, K-12
Montgomery County Schools
08.2012 - 05.2014
Direct Support Professional
Mississippi Rehabilitations Services
03.2012 - 07.2015
High School Diploma
Montgomery County High
Associate Degree - Social Work
Holmes Community College
Bachelors Of Art - Social Work
Mississippi State University
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